Dispatch Supervisor

PART 1 INTERNAL JOB DESCRIPTION

KEY OUTCOMES:

• Input repair orders into the system and assign work orders to technicians based on their skill level and certification
• Monitor technician's work hours on each work order and determine if technician needs assistance in diagnosing repair of the car
• Maintain shop capacity control and advise Service Consultants of capacity status throughout the day
• Provide accurate time of completion estimates for each repair order and advise Service Consultants if the work order will be completed before or after the original estimated timeframe
• Review repair orders from technician when work is completed to ensure all work has been completed
• Maintain and control library of repair manuals and special service tools (SST)
• Order and maintain shop supply inventory (oil, lubricants, and miscellaneous shop supplies)
• Ensure there isn't more than one repair order per technician at any given time

QUALIFICATIONS: List the relevant qualifications that are needed to successfully achieve the key outcomes required for the job. Note any preferred qualifications, if applicable. An equivalent combination of education and experience may be considered.

Education:

• High school graduate or equivalent

Work Experience:

• Minimum three years of automotive service experience

Skills:

• General auto repair knowledge
• Strong communication and customer relations skills
• Good driving record
• Proficient with dealer management system
• DealerTrack knowledge preferred
• Proficient with Microsoft Word
• Good driving record
• Able to operate standard and manual transmission

Competencies:

• Team Player
• Organized
• Planner
• Multi-tasker
• Deadline Oriented
• Customer Focused
• Adaptability
• Composed

Licenses and Certifications:

• Valid Driver's License.
• ASE certification preferred

PART 2 EXTERNAL JOB DESCRIPTION

Servco is looking for a Dispatch Supervisor to join our team! This position will ensure a smooth flow of work to our auto technicians in accordance to their abilities, monitor timely completion of work, and ensure that each item on the repair order has been thoroughly completed.

Responsibilities:

• Input repair orders into the system and assign work orders to technicians based on their skill level and certification
• Monitor technician's work hours on each work order and determine if technician needs assistance in diagnosing repair of the car
• Maintain shop capacity control and advise Service Consultants of capacity status throughout the day
• Provide accurate time of completion estimates for each repair order and advise Service Consultants if the work order will be completed before or after the original estimated timeframe
• Review repair orders from technician when work is completed to ensure all work has been completed
• Maintain and control library of repair manuals and special service tools (SST)
• Order and maintain shop supply inventory (oil, lubricants, and miscellaneous shop supplies)
• Ensure there isn't more than one repair order per technician at any given time

Requirements:

• High school graduate or equivalent
• Minimum three years of automotive service experience
• Proficient with dealer management system
• DealerTrack experience preferred
• Valid driver's license and clean driving record
• Strong communication and customer relations skills
• Excellent organizational and planning skills
• Ability to handle multiple tasks and meet deadlines
• Strong attention to detail
• Auto service dispatching experience preferred

Service Advisor- Mechanic- Consultant- Customer Service

At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Interested?

Visit www.servco.com/careers to apply online or email us at careers@servco.com.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: Fixed $3,500 per month plus commission