Dispatcher

Authority BrandsIndianapolis, IN

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

The Dispatcher will schedule technician appointments at customer sites and facilitates communication between technicians, customers, and the company as well as assist in fleet and safety management.

Responsibilities:

Maintain the service technician schedules and dispatch technicians as service calls are completed.Schedule technician's return trips with customers to complete jobs after arrival of parts.Maintain on call schedule for service technician and after-hours service procedures.Enter service calls, schedule calls, and generates call debriefing with technicians daily.Maintain customer database, ensuring complete, accurate, and updated entry of information.Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.Respond to service technician requests both by radio and phone.Follow up and schedule preventative maintenance service appointments.Review completes service work orders for accuracy.Prepares invoices and timecards for processing.Coordinates fleet preventative maintenance appointments and maintains organized records for all fleet working directly with the Operations Manager.Assists safety manager with maintaining all safety documents and training rosters.Participate in all company sponsored training classes.Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

Qualifications:

HS diploma or GEDExcellent communication and listening skillsFollowing all safety policies and proceduresMaintaining a courteous demeanor with all customers and associates

Physical Requirements:

Work is performed in an office environmentAbility to exert up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objectsMay be required to sit, stand, or walk for extended periods of timeInvolves extended periods of looking at a computer monitorMust be able to see, hear, talk, and type

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FAQs About Dispatcher Jobs at Authority Brands

What is the work location for this position at Authority Brands?

This job at Authority Brands is located in Indianapolis, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Authority Brands?

Employer has not shared pay details for this role.

What employment applies to this position at Authority Brands?

Authority Brands lists this role as a Full-time position.

What experience level is required for this role at Authority Brands?

Authority Brands is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Authority Brands for this role?

Authority Brands offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Authority Brands?

You can apply for this role at Authority Brands either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.