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Dispatcher

One Hour Air Conditioning and HeatingIndianapolis, IN
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Overview

Schedule
Full-time
Career level
Senior-level
Benefits
Career Development

Job Description

One Hour Heating & Air Conditioning, an affiliate of Authority Brands, is excited to announce that we're officially under NEW management and eager to add a Dispatcher to our team in Indianapolis Team. The Dispatcher will schedule technician appointments at customer sites and facilitates communication between technicians, customers, and the company as well as assist in fleet and safety management.

Responsibilities:

  • Maintain the service technician schedules and dispatch technicians as service calls are completed.
  • Schedule technician's return trips with customers to complete jobs after arrival of parts.
  • Maintain on call schedule for service technician and after-hours service procedures.
  • Enter service calls, schedule calls, and generates call debriefing with technicians daily.
  • Maintain customer database, ensuring complete, accurate, and updated entry of information.
  • Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
  • Respond to service technician requests both by radio and phone.
  • Follow up and schedule preventative maintenance service appointments.
  • Review completes service work orders for accuracy.
  • Prepares invoices and timecards for processing.
  • Coordinates fleet preventative maintenance appointments and maintains organized records for all fleet working directly with the Operations Manager.
  • Assists safety manager with maintaining all safety documents and training rosters.
  • Participate in all company sponsored training classes.
  • Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

Qualifications:

  • HS diploma or GED
  • Excellent communication and listening skills
  • Following all safety policies and procedures
  • Maintaining a courteous demeanor with all customers and associates

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.

Authority Brands Inc. is an Equal Opportunity Employer.

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FAQs About Dispatcher Jobs at One Hour Air Conditioning and Heating

What is the work location for this position at One Hour Air Conditioning and Heating?
This job at One Hour Air Conditioning and Heating is located in Indianapolis, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at One Hour Air Conditioning and Heating?
Employer has not shared pay details for this role.
What employment applies to this position at One Hour Air Conditioning and Heating?
One Hour Air Conditioning and Heating lists this role as a Full-time position.
What experience level is required for this role at One Hour Air Conditioning and Heating?
One Hour Air Conditioning and Heating is looking for a candidate with "Senior-level" experience level.
What benefits are offered by One Hour Air Conditioning and Heating for this role?
One Hour Air Conditioning and Heating offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at One Hour Air Conditioning and Heating?
You can apply for this role at One Hour Air Conditioning and Heating either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.