Dispatcher

Premier Service Company, Inc.Tuscaloosa, AL

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Paid Holidays

Paid Vacation

Job Description

Summary of Duties:

Manage and coordinate the scheduling and dispatching of our technicians. Serve as the primary point of contact between customers and technicians. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask effectively in a fast-paced environment.

Essential Duties and Responsibilities

Ensure quality customer experience by relaying detailed and accurate information to the technicians in the field.
Record and reports service calls.
Participates in training for professional development.
Updates customers on technician progress.
Submits work orders.
Processes work order invoices.
Collects on customer accounts.
Process technician work orders.
Handles dispatching for service departments.
Provides customer service to customers and technicians.
Be available for additional duties as assigned.

Why Premier?

Premier Service Company, Inc. is not just a company; we're a legacy of excellence spanning nearly 30 years. From our humble beginnings with 7 dedicated employees, we've blossomed into an industry leader with a fleet of over 100 trucks and a team of over 200 skilled professionals. We've been Keeping You Safe & Comfortable since 1992, and now, we're looking for individuals who are ready to play a crucial role in our journey of providing top-notch service to the Tuscaloosa community.

Here's what we offer

Premier is a well-known company with top-notch services in HVAC, Electrical, Plumbing and Utilities
Offers professional development opportunities partnering with Skilled Trades of West Alabama: Jumpstart & Apprenticeship Programs
Competitive Wages
Great benefits, paid vacations & holidays
Family-oriented company events

Preferred Qualifications

High School Diploma or General Education Development Diploma.
Customer Service experience is preferred.
Call Center experience preferred.
HVAC experience preferred.
Dispatching Experience.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."

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FAQs About Dispatcher Jobs at Premier Service Company, Inc.

What is the work location for this position at Premier Service Company, Inc.?

This job at Premier Service Company, Inc. is located in Tuscaloosa, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Premier Service Company, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Premier Service Company, Inc.?

Premier Service Company, Inc. lists this role as a Full-time position.

What experience level is required for this role at Premier Service Company, Inc.?

Premier Service Company, Inc. is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Premier Service Company, Inc. for this role?

Premier Service Company, Inc. offers following benefits: Paid Holidays and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Premier Service Company, Inc.?

You can apply for this role at Premier Service Company, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.