Dispatcher

Project Resources Group (PRG) is currently searching for a Dispatcher for our tech ops team in Salt Lake City, Utah. This role will oversee the scheduling and coordination of our technical repair and maintenance teams. We are searching for a candidate with superior communication skills, advanced organizational capabilities, and the ability to efficiently manage multiple operational tasks in a high-pressure environment.

Responsibilities

• Technician Deployment: Strategically schedule and dispatch technicians to service calls, optimizing resource allocation based on customer requirements and technician availability. Ensure seamless routing to maximize efficiency and response times.
• Operational Oversight: Continuously monitor and coordinate the activities of the repair and maintenance teams, implementing adjustments to workflows and schedules to meet dynamic service demands.
• Communications Management: Serve as the pivotal communication link between technicians, customers, and upper management, ensuring all parties are informed of updates, delays, and resolutions.
• Data Management: Maintain rigorous records of service calls, technician deployments, and job outcomes. Ensure data integrity and accessibility for operational analysis and reporting.
• Regulatory Compliance: Uphold strict adherence to company policies and industry regulations, ensuring all operations are conducted within legal and ethical standards.
• Customer Relations: Deliver exemplary customer service by swiftly addressing inquiries and effectively resolving any issues, thereby maintaining high customer satisfaction levels.
• Advanced System Use: Utilize sophisticated dispatch software and technology to enhance operational efficiency and provide real-time updates on service statuses.

Minimum Qualifications

• High school diploma or equivalent; further education in logistics, operations management, or related field preferred.
• Demonstrable experience in a dispatch role, ideally within a technical repair or maintenance context.
• Exceptional communication and interpersonal skills, with a proficiency in technical language pertinent to operational logistics.
• High-level organizational and multitasking skills, capable of managing multiple priorities in a time-sensitive environment.
• Advanced proficiency in dispatch and operational management software.
• Knowledge of technical repair and maintenance protocols and best practices.
• Ability to remain composed and effective under pressure.
• Must be available to work the following schedule: Sunday through Wednesday from 10a to 8p. This schedule will change during daylight savings time to 9a to 7p.

Compensation & Benefits

We offer competitive compensation ($25 to $30 per hour depending on experience) along with a comprehensive benefits package, including:

• Medical, dental, and vision coverage for employees and dependents.
• 401(k) retirement plan, with company match after one (1) year.
• Short-term disability coverage after one (1) year.
• Paid time off and holidays.
• Additional perks such as company-paid life insurance and other supplemental insurances are available.

About PRG

Since 2001, PRG has been a leader in construction management and outside plant damage recovery for the telecommunications and utility industries. With 20+ offices and 800+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.

Equal Opportunity Employer

PRG is proud to be an Equal Opportunity Employer. PRG does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.