Dispatcher (Remote)

Radiant Plumbing and Air ConditioningAustin, TX

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Radiant Plumbing & Air Conditioning Since 1999, we've been Austin's bold and quirky solution for all things plumbing and air conditioning. We don't just stand out—we shine! From memorable service to a fun-loving company culture, we're a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don't let your future swirl down the drain—apply today and join the best in the business!

About the Role

This is a dispatch-first role with added responsibility. The primary focus is coordinating technicians, managing schedules, and keeping daily operations running smoothly. In addition to dispatch, this role supports inspections and special projects, making it a great fit for someone who likes staying close to the action and contributing beyond the basics.

The Good Stuff

Medical, Dental, and Vision Insurance
Pet Insurance
Work from home

Employee Discounts
401k with 4% company match
PTO, Paid Holidays, and Paid Parental Leave
Company-provided laptop, monitor, and headset

Our Ideal Candidate

ServiceTitan experience is required
Home services industry experience strongly preferred
Comfortable in a fast-paced, high-volume dispatch environment
Highly organized with strong attention to detail
Strong critical-thinking and problem-solving skills
Able to multitask and shift priorities quickly
Delivers a consistent 5-star customer experience
Empathetic, upbeat, and professional with customers and technicians
Confident under pressure and able to hold firm when needed
Driven, dependable, and takes ownership of outcomes

Job Duties

Dispatch and coordinate technicians based on call priority and skill level
Build, manage, and adjust daily schedules in real time
Debrief technicians and monitor workflow throughout the day
Communicate clearly and proactively with customers
Track technician performance and support operational goals
Assist with inspections, including scheduling, coordination, and follow-up
Support special projects related to operations, scheduling improvements, and workflow efficiency
Partner with leadership to keep the dispatch function operating at a high level

What You Need

High school diploma or GED
1+ year of dispatch experience, preferably in a technician-based environment
Proficiency with Microsoft Office or Google Suite
ServiceTitan experience required
Strong organizational skills with the ability to manage competing priorities

We are Radiant. Hard to join. Harder to leave.

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FAQs About Dispatcher (Remote) Jobs at Radiant Plumbing and Air Conditioning

What is the work location for this position at Radiant Plumbing and Air Conditioning?

This job at Radiant Plumbing and Air Conditioning is located in Austin, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Radiant Plumbing and Air Conditioning?

Employer has not shared pay details for this role.

What employment applies to this position at Radiant Plumbing and Air Conditioning?

Radiant Plumbing and Air Conditioning lists this role as a Full-time position.

What experience level is required for this role at Radiant Plumbing and Air Conditioning?

Radiant Plumbing and Air Conditioning is looking for a candidate with "Entry-level" experience level.

Does Radiant Plumbing and Air Conditioning allow remote work for this role?

Yes, this position at Radiant Plumbing and Air Conditioning supports remote work, giving candidates the flexibility to work outside the primary office location.

What is the process to apply for this position at Radiant Plumbing and Air Conditioning?

You can apply for this role at Radiant Plumbing and Air Conditioning either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.