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Dispatcher

Same Day Water HeatersDallas, TX

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Overview

Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Benefits
Paid Vacation
Career Development

Job Description

Join a fast-growing team where customer service, teamwork, and fun come first! 

We’re expanding our Dallas team and looking for a Dispatcher to help coordinate service installations and provide top-tier support to customers and field teams. You'll serve as a key point of contact between our call center, customers, and technicians, while helping keep schedules tight, communication clear, and service seamless. 

💼 What You’ll Do 

  • Receive and dispatch service installation orders 
  • Coordinate with field teams, technicians, and subcontractors 
  • Resolve customer inquiries and escalated issues 
  • Schedule and prioritize jobs based on urgency, skills, and location 
  • Maintain accurate logs, records, and communications 
  • Support smooth operations and handle multiple tasks efficiently 

✅ What We’re Looking For 

  • Excellent communicator (oral and written) 
  • Strong multitasking and time management skills 
  • Calm under pressure with sound decision-making abilities 
  • Proficient in basic computer use and data entry 
  • High School diploma or equivalent 
  • Open availability (Mon–Fri, 6 AM–9 PM & rotating Sat, 8 AM–5 PM) 
  • Willingness to work overtime as needed 

Requirements

  • Excellent communication and interpersonal skills
  • Experience with basic computer skills and data entry
  • Proficient communication skills (oral and written)
  • Outstanding organizational and multi-tasking abilities
  • Sound judgment and critical thinking
  • Ability to work well under pressure
  • High School diploma or equivalent
  • Candidates must have open availability to work shifts scheduled between 6:00 AM and 9:00 PM, Monday through Friday, as well as 8:00 AM to 5:00 PM on rotating Saturdays. Flexibility to cover varying shift times is essential to meet operational needs.
  • Ability to work overtime as needed

Benefits

🎁 Why Join Us? 

    • Bi-weekly pay + overtime opportunities 
    • Paid Time Off (PTO) 
    • Advancement opportunities 
    • Casual dress & comfortable office environment 
    • Discretionary bonuses & incentives 
  • We’re a small, tight-knit company that believes in working hard and making it fun. If you’re flexible, reliable, and thrive in a fast-paced environment, we’d love to hear from you! 

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FAQs About Dispatcher Jobs at Same Day Water Heaters

What is the work location for this position at Same Day Water Heaters?
This job at Same Day Water Heaters is located in Dallas, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Same Day Water Heaters?
Employer has not shared pay details for this role.
What employment applies to this position at Same Day Water Heaters?
Same Day Water Heaters lists this position under the following employment categories:
  • Alternate-schedule
  • Full-time
What experience level is required for this role at Same Day Water Heaters?
Same Day Water Heaters is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Same Day Water Heaters?
You can apply for this role at Same Day Water Heaters either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.