Dispatcher

Spartan Management GroupColorado Springs, CO

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Description

American Electrician has proudly served the Colorado Springs community for over 30 years. As we continue to grow, we're looking for a highly motivated Dispatcher to join our team and help drive our success into the future.

As a Dispatcher, you will serve as the central communication hub between our customers and service technicians. You will schedule and coordinate service calls, manage work orders, and ensure timely and efficient dispatching to maintain high levels of customer satisfaction. The ideal candidate will have strong communication, customer service, and multitasking skills to ensure efficient operations and high levels of customer satisfaction.

Responsibilities Include:

Receive & manage incoming service requests, including emergency calls, from customers
Schedule service appointments for technicians based on availability, location, & skill set
Optimize technician routes to minimize travel time and improve efficiency
Confirm appointments with customers, providing estimated service times and updates of delays or sooner availabilities
Communicate with field technicians regarding the day's schedule, job details, and any special instructions
Assist in obtaining permits for scheduled projects
Receive and process customer payment for services
Other duties as assigned

In addition to our competitive pay, we offer great benefits including:

100% paid insurance premiums on medical, dental and vision
401k plan or 401k Roth with up to 4% match vested
100% paid long-term disability insurance
Paid life insurance plan
1 floating holiday
6 paid holidays
Vacation pay
Sick pay
Paid weekly

Requirements

2+ years of dispatching, coordinating, or administrative experience
Previous construction or trades experience preferred
Familiarity with scheduling or field service software (e.g., ServiceTitan, Jobber, or similar) a plus
Strong organizational skills and attention to detail
Excellent verbal and written communication
Excellent customer services skills
Valid driver's license

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FAQs About Dispatcher Jobs at Spartan Management Group

What is the work location for this position at Spartan Management Group?

This job at Spartan Management Group is located in Colorado Springs, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Spartan Management Group?

Employer has not shared pay details for this role.

What employment applies to this position at Spartan Management Group?

Spartan Management Group lists this role as a Full-time position.

What experience level is required for this role at Spartan Management Group?

Spartan Management Group is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Spartan Management Group?

You can apply for this role at Spartan Management Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.