Dispatcher (Gas Systems Operator) (Charleston, WV, US, 25304)

UGI Corp.Charleston, WV

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Requisition Number: 30649

Mountaineer Gas Company is the largest natural gas distribution company in West Virginia with over 220,000 customers and 450 employees. We service fifty (50) of the fifty-five (55) counties in West Virginia and maintain close to 6,000 miles of pipeline.

Job Summary

We are currently recruiting in our Corporate office, Charleston, WV, for a Dispatcher (Gas Systems Operator).

Duties and Responsibilities

Answers incoming calls from customers and dispatches accordingly to the appropriate field operations personnel to respond.
Must ask sufficient questions of callers to get accurate location and event details to communicate to appropriate responding staff for calls such as priority (PRs) and no gas.
Sorts and distributes orders and customer contact requests received from the call center to the corresponding operations area.
Accurately documents communications and account information with internal and external customers on issues related to the maintenance and operation of our natural gas systems.

Knowledge, Skills and Abilities

Requirements:

High school diploma or equivalent.
Requires computer skills for data entry and information retrieval tasks.
Tact and diplomacy when dealing with difficult customer interactions.
Demonstrated strong verbal and written communication skills.
Subject to working 12 hour rotating shifts within a 24/7 operations environment including holidays.
Requires five (5) years of related work experience or related degree.

Preferences:

Previous emergency dispatch experience.
Experience with customer information, geographic information, and/or dispatching systems.
Live within 45 minutes of the location.

Mountaineer Gas Company is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with Mountaineer Gas Company policies.

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FAQs About Dispatcher (Gas Systems Operator) (Charleston, WV, US, 25304) Jobs at UGI Corp.

What is the work location for this position at UGI Corp.?

This job at UGI Corp. is located in Charleston, WV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at UGI Corp.?

Employer has not shared pay details for this role.

What employment applies to this position at UGI Corp.?

UGI Corp. lists this role as a Full-time position.

What experience level is required for this role at UGI Corp.?

UGI Corp. is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at UGI Corp.?

You can apply for this role at UGI Corp. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.