Dispatcher/Customer Service Representative

Job Description:

Company Overview: Thielmann Group has been a trusted name in Milwaukee Area HVAC since 1929, and still promises the same 5-star customer service with every interaction. With 3 locations and still growing, Thielmann Group has made our name synonymous with Guaranteed Customer Satisfaction, and that includes our employees. With employee benefits such as monthly team-building exercises, an engaging team environment, and great company culture, Thielmann Group is searching for the next stellar HVAC professional to join our growing team.

Responsibilities 

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. 
• Relay accurate information to technicians, ensuring proficient, quality customer experiences. 
• Manage the whereabouts and needs of every technician in the field. 
• Record the results of each service call and create report summaries for senior management. 
• Be professional and establish customer rapport, encouraging repeat business. 
• Respond to customer requests, resolving issues and promoting the brand.  
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress. 

Competencies for Success

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities. 
• Strong verbal and written communications. 
• Ability to build trust, diffuse conflict and hold others accountable. 
• Personality that blends well with a fast-paced, goal-driven environment. 
• Competitive individual contributor who also loves to win as a team.  

#ZR

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.