Dispatcher for Non Emergency Medical Transportation

Schedule: From 7:00 am to 4:30 (9 hour shift with lunch break), Monday through Friday and every other Saturday from 7 AM to 3 PM

Pay is $1,000/week every Friday with growth potential. 1 week paid vacation per year.

Responsibilities are:

Creating an excel schedule for vehicles to pick up and drop off clients to their Adult Day Centers or Day Habs

Sending the assignments to the drivers AM shift and PM shift.

Be able to add a client to an existing route per program's request.

Notify drivers of cancelations.

Answering the office phone is a professional manner

Taking messages and forwarding the information to an appropriate team member in the office if you don't have an answer to the question 

Having an ability to resolve any issues or complaints in a professional manner

Have an ability to prioritize the most important situations and think quickly on your feet

Have an ability to keep client's attendance.

Be able to provide reports and analysis of transportation services to management if asked

Have an ability to maintain accurate records of all transportation requests, including patient information, pick-up and drop-off times, and billing information

Monitoring the performance of the drivers to ensure that they meet service level agreements and quality standard

Must be able to pass a background check.

Must possess a valid drivers license to be able to cover routes in case of emergency 

Basic knowledge of Exel and computers is a must(level of a user)

Ability to speak and understand English is a must.

Ability to be a team player is a must.

If interested please call 617-916-1780 and ask for Leon.