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Dispatching/Scheduling - Customer Service

NESTBonita Springs, Florida

$20+ / hour

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Overview

Schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$20+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

ACT Support Associate - Dispatching & Follow Ups

Location: Naples, FL Mid-Shift: Tuesday to Saturday OR Sunday to Thursday

Fast-paced role. Big support. Strong benefits.

If you like staying busy, helping people, and being part of a team that actually works together—this might be your next move.

Who We Are

NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients’ brand standards.

We believe great service starts with great people—and we invest in teams that care about doing things right.

What You’ll Do

You’ll be right in the middle of the action—connecting clients, service providers, and internal teams to keep operations running smoothly.

  • Be the friendly, professional first point of contact via phone, email, text, and chat
  • Dispatch and schedule Independent Service Providers (ISPs) across the U.S.
  • Track, update, and manage work orders so nothing falls through the cracks
  • Follow up to confirm services are completed—then close the loop
  • Prioritize work based on urgency and service level agreements (SLAs)
  • Collect invoices, signed work orders, and required documentation
  • Keep clear, detailed notes so everyone stays informed and aligned
  • Help onboard new service providers and support coverage needs
  • Problem-solve in real time, handle basic issues, and escalate when needed
  • Multitask like a pro—calls, systems, and updates all at once
  • Jump in to support teammates when things get busy

Busy? Yes. Boring? Never.

 Who Thrives in This Role

  • People who enjoy fast-paced, high-energy environments
  • Team players who like collaborating and supporting others
  • Strong communicators who keep things professional and positive
  • Organized multitaskers who stay cool under pressure

Requirements:

  • High school diploma or GED
  • 1–2 years of customer service experience
  • Comfortable with computers and learning new systems

Pay & Perks

  • Starting at $20/hr
  • Bonus opportunities
  • 40 hours Vacation+ 32 hours Personal (Year 1)
  • 40 hours Paid Sick Time
  • Medical plans – NEST helps cover the cost
  • 401(k) with company match
  • Employer-paid life insurance ($15,000)
  • Employee Assistance Program (EAP)
  • Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
  • Company-sponsored engagement & philanthropic events

Our Values

  • Innovation: Delivering real cost-saving strategies through technology and operational excellence
  • Helping: Supporting our clients, communities, service providers, and employees
  • Together:Building trusted partnerships through respect, teamwork, and exceptional service

 Equal Opportunity Employer

NEST is proud to be an Equal Opportunity and Equal Pay Employer. We are committed to creating an inclusive workplace and provide reasonable accommodations for qualified individuals with disabilities.

 Pre-Employment Requirements

Before officially joining NEST, candidates must successfully complete:

  • A pre-employment skills assessment
  • Background check
  • Drug screening

If you want solid pay, great benefits, and a role where the day flies by—apply today.We’re excited to meet you.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

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FAQs About Dispatching/Scheduling - Customer Service Jobs at NEST

What is the work location for this position at NEST?
This job at NEST is located in Bonita Springs, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at NEST?
Candidates can expect a pay range of $20 (per hour).
What employment applies to this position at NEST?
NEST lists this role as a Full-time position.
What experience level is required for this role at NEST?
NEST is looking for a candidate with "Entry-level" experience level.
What benefits are offered by NEST for this role?
NEST offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Vacation, Paid Sick Leave, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at NEST?
You can apply for this role at NEST either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.