Distribution Quality Manager

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.

To provide leadership in Distribution Quality Assurance by ensuring that the company meets or exceeds customer requirements. The role is responsible for developing, improving, and maintaining a consistent methodology for compliance and continuous improvement.

Lead the Distribution Center Quality Management System to ensure order accuracy, damage prevention, inventory integrity, and customer satisfaction. Drive continuous improvement across inbound, put-away, picking, packing, shipping, and returns. This role will supervise one or more quality team members and. This position reports to the Director of Distribution Center Operations and is fully onsite based at our distribution center in Groveport, OH.

Travel requirements: Up to 25%

Primary Job Duties and Responsibilities

1. DC Quality Management System (QMS) & Compliance

• Own the DC QMS including SOPs, document control, audit calendar, and management review.
• Serve as site representative for ISO 9001, ensuring processes meet requirements.
• Lead internal audits and corrective/preventive actions.

2. Customer Quality & Continuous Improvement

• Define and publish DC quality KPIs: Perfect Order Rate, Accuracy, Damage Rate, Returns Trends, and Customer Complaints.
• Lead root cause analysis and communication for customer quality issues.
• Facilitate Lean and Continuous Improvement projects.

3. Inbound Quality (Receiving & Put-away)

• Establish receiving inspection standards.
• Manage over, Short & Damaged (OS&D) shipping variances and partner with vendors on defect trends.

4. Outbound Quality (Pick/Pack/Ship)

• Implement pick audits, Acceptable Quality Level (AQL) sampling and final load audits.
• Set packaging standards to reduce in-transit damage.

5. Inventory Integrity & Data Quality

• Own cycle counts quality and root cause analysis of variances.
• Monitor Warehouse Management System (WMS) data hygiene and scanning adherence.

6. Returns, Non-Conforming, and Disposition

• Chair of the DC Material Review Board.
• Define quality, hold protocols, and traceability.

7. Training, Standards, and Governance

• Develop Standard of Work, quality checklists, and audit routines.
• Train associates and leaders on quality criteria.

8. Cross-Functional Partnerships

• Collaborate with Operations, Safety, Transportation, IT, Customer Service, and Procurement.

Required Qualifications

• Bachelor's degree in related engineering, manufacturing, or business area.
• A minimum of 5 years of quality or operations experience in a distribution environment.
• Experience with Lean Six Sigma and data analysis.
• Computer proficiency in Microsoft Office and statistical packages (Minitab preferred).
• Ability to work with Customer/Supplier representatives regarding all quality related issues.
• Excellent organizational skills with focus on detail.
• Knowledge of WMS processes and inventory control.

Preferred Qualifications

• Lean Six Sigma Black Belt certification.
• ASQ or supply chain certifications.

General Applicable Company Competencies

• Collaborate Across Workgroups.
• Communicate Effectively.
• Deliver High Quality Work.
• Drive for Results.
• Focus on the Customer.
• Initiating Positive Change.

Working Conditions

While performing the job duties, you will be working onsite in a distribution center. You will be required to work at the company's Groveport location in Ohio. Your scheduled work hours will be communicated to you by your manager.

Physical Requirements

Specific physical abilities required for this position include, but are not limited to:

• Vision requirements include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to stand for long periods of time.
• Ability to lift and carry up to 50 pounds occasionally.
• Ability to push and pull up to 50 pounds occasionally.
• Ability to physically move around the distribution center floor.
• Ability to read documents and communicate clearly with management and coworkers.
• Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses.

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.