Division Manager - Residential Services

Chimes International | Residential Programs

Salary: $70,000 Annually

What You'll Do

Program & Operations Management

• Oversee daily operations across multiple residential homes

• Conduct regular site visits (scheduled & unannounced) to ensure compliance and quality

• Monitor documentation, staffing, and service delivery

• Coordinate admissions, transfers, and ongoing program implementation

Person-Centered Support

• Lead and coordinate Individual Plan (IP) development and execution

• Serve as a primary point of contact for individuals, families, and stakeholders

• Ensure services align with individual goals and regulatory standards

• Monitor behavioral and support programs to ensure effectiveness

Leadership & Team Oversight

• Supervise House Managers and indirectly oversee Direct Support Professionals.

• Conduct performance evaluations and support staff development

• Participate in hiring, onboarding, and training of staff

• Lead staff meetings and ensure strong communication across teams

Health, Safety & Compliance

• Ensure all health, safety, and medication records are accurate and up to date

• Oversee incident reporting and follow-up in accordance with DDA and agency policies

• Respond to emergencies and ensure proper documentation and communication

• Maintain compliance with licensing, regulatory, and internal standards

Fiscal & Administrative Oversight

• Review and approve timesheets and payroll submissions

• Manage individual financial allowances and monitor expenses

• Support cost-effective operations across all assigned sites

What You Bring

• Bachelor's degree in Human Services, Psychology, Social Work, or related field (preferred)

• 2+ years managing multiple residential sites

• 2+ years of supervisory experience

• Experience supporting individuals with intellectual/developmental disabilities (IDD)

• Strong knowledge of regulatory compliance, documentation, and quality assurance

• Excellent leadership, communication, and problem-solving skills

• Valid driver's license with reliable transportation

Why Chimes?

• Mission-driven work that changes lives

• Medical plans starting at $6.90/month (Day 1!)

• Dental, vision, life & disability insurance

• Direct impact on residential programs and community living

• 403(b) with employer match

• Generous PTO + paid training

• Tuition assistance

• Referral bonuses & recognition programs

• Growth opportunities within a mission-driven organization

Schedule & Expectations

• Flexible schedule based on operational needs

• Includes evenings, weekends, and on-call responsibilities

Ready to Lead with Impact?

Apply today and help us create safe, supportive, and empowering environments for the individuals we serve.

#CMD410