Division Manager - Legal Support Services
iMedX, a Rapid Care Group companyGlendale, CA
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Overview
Schedule
Full-time
Career level
Director
Remote
On-site
Job Description
EWORD Solutions, a Rapid Care Group company, delivers comprehensive legal support services – from transcription and e-filing to records retrieval and medical review – designed to help California workers' compensation and personal injury law firms. The company seeks an experienced Division Manager to drive growth, profitability, and exceptional client service.Key Responsibilities
- Manage daily operations and ensure division performance meets strategic and contractual goals.
- Develop, implement, and monitor business plans, budgets, and policies to support growth and profitability.
- Lead, coach, and evaluate team members engaged in legal support work.
- Work closely with the sales team and the records retrieval team to support client acquisition, onboarding, and retention; participate in sales presentations and strategic accounts engagement.
- Collaborate with offshore support teams and the records retrieval team to ensure seamless execution, accuracy, and service delivery aligned with client expectations.
- Respond to client inquiries and resolve operational issues promptly.
- Ensure compliance with company policies, legal standards, and industry best practices.
- Represent the company’s values and commitment to quality in every interaction.
- Bachelor’s degree in business administration, pre-law, or related field required.
- Minimum 5 years of management experience, with 3 years in a supervisory role in a service-based or legal support environment preferred.
- Proven experience supporting sales or business development efforts in a service-oriented environment.
- Demonstrated experience in strategic planning, budget management, and process improvement.
- Strong interpersonal, leadership, and communication skills.
- High level of proficiency with modern productivity and workflow software.
- Strong analytical and decision-making skills in a fast-paced setting.
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FAQs About Division Manager - Legal Support Services Jobs at iMedX, a Rapid Care Group company
What is the work location for this position at iMedX, a Rapid Care Group company?
This job at iMedX, a Rapid Care Group company is located in Glendale, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at iMedX, a Rapid Care Group company?
Employer has not shared pay details for this role.
What employment applies to this position at iMedX, a Rapid Care Group company?
iMedX, a Rapid Care Group company lists this role as a Full-time position.
What experience level is required for this role at iMedX, a Rapid Care Group company?
iMedX, a Rapid Care Group company is looking for a candidate with "Director" experience level.
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