Doas Helpdesk System Analyst

Short Description:Weare seeking an experienced Help Desk System Analyst. The ideal candidate will excelin troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and otheressential technologies while delivering top-notch customer service.

Complete Description:Job Description:

As a Help Desk System Analyst, you will play a critical role in ensuringour employees can work seamlessly across a variety of technical platforms. Youwill provide direct support to end-users, addressing technical issues,troubleshooting hardware and software problems, and assisting with networkconnectivity and VPN access. This role requires exceptional problem-solvingskills, effective communication, and the ability to thrive in a dynamicenvironment.

You will work with a variety of tools and systems, includingActive Directory, Microsoft Teams IP phone systems, and Exchange Admin, whilehaving opportunities to expand your expertise in OKTA, Crowdstrike, AWS, andSharePoint. Your responsibilities will include both in-person support at ouroffice and remote support for users working from home.

Job Responsibilities:

• Respondto and resolve technical support tickets related to Windows 11, ActiveDirectory, Microsoft O365, network connectivity, VPN, and RDP.

• Assistusers with password resets, PST file management, and Exchange Admin tasks.

• Providehands-on and remote support for hardware, software, and IP phone systems(e.g., Microsoft Teams).

• Useticket tracking systems to document, prioritize, and track user issueseffectively.

• Troubleshootadvanced issues using tools like PowerShell for scripting and problemresolution.

• Supportsecurity and authentication tools such as OKTA and Crowdstrike.

• Maintainknowledge of AWS and SharePoint systems to assist users as needed.

• Deliverexceptional customer service to end-users via phone, email, andface-to-face interactions.

• Collaboratewith IT teams to ensure smooth operation of company-wide systems.

Preferred Qualifications:

• 3+years of experience in a technical support or help desk role.

• Strongunderstanding of Windows 11, Active Directory, and Microsoft O365.

• Experiencetroubleshooting network connectivity, VPNs, and IP phone systems.

• Familiaritywith security tools (OKTA, Crowdstrike) and cloud environments (AWS).

• Proficiencywith ticket tracking systems and remote support tools.

• Certificationssuch as CompTIA A+, Microsoft Certified: Modern Desktop AdministratorAssociate, or similar are highly desirable.

• Excellentcommunication and interpersonal skills to interact with users of varyingtechnical expertise.

• Strongorganizational skills and attention to detail in documenting issues andresolutions.

Work Schedule: The candidatemust be local to Atlanta and be able to come to the office every day to work.