Document Management & Training Specialist

Join LifeLink — Join a Life Saving Team!

About LifeLinkMore than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today.

What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.

At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation.

Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture—Compassion. Excellence. Legacy. People. Quality.

If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

What You’ll DoAs a Document Management & Training Specialist, you will directly contribute to LifeLink’s life-saving mission. 

The Document Management and Training Specialist plays a critical role in maintaining compliance with federal, state, and regulatory standards by managing the OPO’s controlled documents and coordinating organizational training programs associated with those documents. This position supports operational excellence and regulatory readiness by ensuring proper creation, revision, approval, distribution, and archival of quality and clinical documentation. Additionally, this role is responsible for the development, scheduling, tracking, and continuous improvement of staff training programs related to new and revised documents. 

Key Responsibilities:

• Administer and maintain the SAI Compliance 360 (C360) document control system for the LifeLink OPOs in compliance with regulatory and accreditation standards.
• Manage daily documentation workflows, from drafting and publication to training assignment. Oversee process compliance and provide training to new users on system usage.
• Ensure documents including policies, protocols, and forms are current, approved, and properly archived within the system.
• Ensures electronic documents within the iTransplant system are maintained as current, approved, and align with policy and protocols for the OPOs.
• Collaborates with OPO leadership to ensure policy aligns with current practices and OPO specific protocols are in alignment with OPO policies.
• Works across OPOs to align OPO-specific protocols with policy and facilitate maintenance of a standardized look and feel to the protocols and associated documents.
• Collaborate with OPO leadership to identify training needs and develop training plans for rollout of new policy and protocols as well as revisions to existing policy and protocols.
• Maintains training records for policy rollout.
• Participates in internal and external audits as a resource for policy and protocols for the LifeLink OPOs.

Who You Are

• Passionate about helping others and making a difference
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
• Bachelor’s degree in healthcare administration, quality, education, or a related field required
• At least 2 years of experience in document control, quality systems, or training coordination in a regulated healthcare setting preferred
• Familiarity with CMS Conditions for Coverage, FDA regulations, and OPTN standards is highly desirable
• Ability to interpret regulatory requirements
• High attention to detail and proficient in the use of electronic document control and training processes in a highly regulated environment
• Strong organizational, communication, and problem-solving skills
• Certified Professional in Healthcare Quality (CPHQ), Certified Quality Auditor (CQA), or similar preferred
• Training or instructional design certifications are preferred
• A collaborator who thrives in a mission-first environment

Working Conditions:

Work requires extended hours during peak procurement periods.  Office space and equipment will be provided to perform necessary duties. 

OSHA Risk Classification:  Low

Why LifeLink?

• Be part of an organization with a legacy of saving lives and giving hope
• Join a passionate and supportive team across Florida, Georgia, and Puerto Rico
• COMPANY PAID Medical, Dental, Disability & Life Insurance
• Generous COMPANY PAID Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Growth opportunities in a mission-driven, high-impact nonprofit
• Work with purpose, knowing your efforts directly touch lives

Diversity, Equity & InclusionLifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

Ready to Help Change Lives?Your next career move could be the most meaningful one yet.