Document Management Processor

ProtectiveBirmingham, AL

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Benefits

Retirement Savings

Dental Insurance

Disability

Job Description

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Document Management Processor ensures swift and accurate processing of department faxes, e-mails, express mail, delivery requirements, checks for initial premium, new applications, and other mail items as assigned to APD. This role will utilize multiple systems for research to accurately identify, classify and electronically route mail to the proper location, i.e. the proper team or department. The ideal candidate is adaptable to new and changing situations and is proficient in working with multiple processing functions and strict service level agreements (SLA).

Required Skills & Qualifications:

Demonstrated computer and keyboard skills with the ability to key 35-50 wpm with accuracyFundamental knowledge of Microsoft Excel and Microsoft Word

Previous experience working with electronically received documents and attachments Prior experience with administrative processing systems preferred

1-2 years work experience in an office environment with customer interaction preferredGood written and oral communication skills

Attention to detail while working with numerous policy number configurations that have subtle difference

Critical Skills:

Ability to adapt to technology changes associated with daily processing tools
Work under pressure and understands the sense of urgency with strict service level standards
Analytical skills/problem solving skills
Exhibits ability to learn new processes and procedures
Effective written and oral communication skills
Must be able to handle quickly changing priorities and keep work moving under adverse conditions
Maintain professional demeanor under stressful conditions
Lifting requirement of 30 pounds

Protective’s targeted salary range for this position is $41,600-41,600. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees.

Employee Benefits:

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

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FAQs About Document Management Processor Jobs at Protective

What is the work location for this position at Protective?

This job at Protective is located in Birmingham, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Protective?

Employer has not shared pay details for this role.

What employment applies to this position at Protective?

Protective lists this role as a Full-time position.

What experience level is required for this role at Protective?

Protective is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Protective for this role?

Protective offers following benefits: Retirement Savings, Dental Insurance, Disability, Health Insurance, Vision Insurance, Paid Time Off, and Parental Leave for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Protective?

You can apply for this role at Protective either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.