Document Processing Specialist

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for a detail-oriented and organized professional to join our team as Document Processing Specialist. In this role, you will provide support to MSO Processors (Manufacturers Statement of Origins) by handling administrative tasks, managing documentation, and ensuring accurate processing of records. The position plays a key role in maintaining operational efficiency, reducing cycle times, and improving client satisfaction. You will be responsible for multitasking, problem-solving, and maintaining high attention to detail in a fast-paced environment.

What You'll Do

• Receive, sort, and scan incoming mail including factory invoices and MSO documents.

• Process returned mail and update systems with MSO status data.

• Create Service Cloud cases for the Dealer Network Team.

• Perform clerical tasks such as preparing reports, maintaining filing systems, and organizing documents.

• Manage the shared team email inbox and respond as needed.

• Collaborate with other departments to support smooth task transitions.

• Assist team members and complete tasks assigned by the Manager.

• Respond to Service Cloud cases for internal and external customers while meeting on-target closure rates.

• Support clients by answering inquiries and resolving issues to ensure a positive customer experience.

• Internally, this role is titled " Document Processing Specialist"

Basic Qualifications

• High School Diploma/GED or equivalent work experience.

• 1-2 years of professional experience in an office environment.

• 1-3 years of experience in a customer service role.

• Proficiency in MS Office including Excel and Word.

• Excellent written and oral communication skills.

• Ability to manage time, prioritize tasks, and maintain attention to detail.

Preferred Qualifications

• Education: College/University degree preferred.

• Automotive industry experience.

• 2-3 years of experience in fleet management and/or vendor management.

• Strong work ethic and ability to work in a fast-paced environment.

• Ability to work independently and collaboratively within a team.

• Demonstrated problem-solving and critical thinking skills.

Location- Owings Mills, MD

The hiring base salary range for this position is $46,800 - $63,440 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer - they assist recruiters and hiring managers. Final hiring decisions are made by people.

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