Docusign SME

Job Title: Docusign SME

Location: Johnston, RI

Pay: Competitive salary based on experience

Description:

• We are forming a DocuSign Center of Excellence (CoE) and hiring a Business Support Manager to serve as our DocuSign Administrator.
• In this role, you ll configure, govern, and scale DocuSign eSignature and DocuSign CLM across the commercial bank.
• You will partner with technical architects and business SMEs to digitize document workflows end to end ensuring solutions are data aligned, compliant, secure, and production ready.
• You will support change management, create best practices, and help implement the Document Digitization program using the DocuSign Platform.

Responsibilities:

• Administer DocuSign (eSignature & CLM): users, groups/permissions, templates, merge/conditional fields, branding, folders, reporting/analytics.
• Template & component re use: build and maintain standardized, data driven templates to accelerate consistent document generation and execution.
• Data & architecture alignment: work with solution/enterprise architects to align data schemas and flows, ensuring integration patterns follow standards.
• Governance & release: lead requirements, build, test/UAT, and promotion to production following firm governance, controls, and audit needs.
• Digitization delivery: partner with departmental SMEs to map processes, gather requirements, design workflows, and orchestrate cross functional implementation.
• Enablement & training: create job aids, run training sessions, and equip SMEs to safely self maintain routine templates and processes.
• CoE practices: contribute standards, patterns, KPIs, and best practices for scalability, security, and auditability; monitor platform health and coordinate incident response with Technology and the vendor.

Qualifications:

• Hands on administering DocuSign eSignature and/or CLM (or ability to upskill quickly); strong knowledge of templates, merge/conditional fields, and permissions.
• Working understanding of data models, integrations, and testing/validation; comfortable partnering with architects and QA for robust releases.
• Proven process design skills (process flows, requirements, acceptance criteria) and success leading cross departmental initiatives.
• Clear communicator and trainer who can translate platform capabilities into practical guidance for business users.
• Experience working in an Agile environment (sprints, ceremonies, backlog/refinement) and following formal change management.

Nice to Have:

• Exposure to Salesforce administration, identity/SSO concepts (e.g., Okta/SailPoint), and regulated industry controls; vendor and release management experience.