Driver Success Lead
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$50,000-$60,000/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Driver Success Lead | Zifty | Full-Time | In-Office
You'll be the primary point of contact for driver support, working closely with Operations to maintain reliability, accountability, and engagement across the platform.
What You'll Do
- Manage driver onboarding, orientation, and activation
- Handle escalations, pay disputes, and support issues professionally and promptly
- Monitor performance metrics, reliability trends, and zone coverage gaps
- Communicate operational updates, safety alerts, and company initiatives to drivers
- Build engagement initiatives that strengthen driver morale and recognition
- Maintain SOPs, training materials, and driver-facing resources
- Identify recurring issues and recommend process improvements
What We're Looking For
- Background in operations, logistics, driver management, or customer support
- Comfortable managing difficult conversations with empathy and accountability
- Strong communicator who is highly organized and detail-oriented
- Experience with operational or workforce management software a plus
Compensation $50,000–$60,000 | Full benefits
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Driver Success Lead Jobs at Zifty
What is the work location for this position at Zifty?
This job at Zifty is located in Atlanta, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Zifty?
Candidates can expect a pay range of $50,000 and $60,000 per year.
What employment applies to this position at Zifty?
Zifty lists this role as a Full-time position.
What experience level is required for this role at Zifty?
Zifty is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Zifty for this role?
Zifty offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, and Family/Dependent Health for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Zifty?
You can apply for this role at Zifty either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.