Driver Support Representative

Werner EnterprisesLithia Springs, Georgia

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

The Driver Support Representative is responsible for ensuring that all drivers have a positive, organized, and thorough experience at the terminal. This position will serve as the driver’s liaison for all issues regarding on-boarding, travel, orientation schedule and material, equipment assignment and familiarization, terminal / facility directions, and any additional needs or issues.ESSENTIAL JOB FUNCTIONSThe job functions listed below represent the essential job duties and responsibilities of the above-listed position.

Serve as the primary contact and owner of all drivers as they navigate through the terminal visit.

Deliver a welcome presentation in Driver Orientation as part of the Werner Welcome Experience; assist with each session to actively provide a visible resource to new drivers.

Assign drivers to tractors and maintain driver tractor data in iSeries planning grid as well as maintain open trucks at the terminal.

Educate drivers about the equipment and how to properly operate and maintain this equipment.

Proactively reach out to drivers to confirm that their expectations are being met, and offer assistance if needed.

Update all driver material/information as needed.

Document all interaction with drivers, including issues and resolution, throughout the welcome experience.

Perform other related duties as assigned by supervisory personnel.

Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.KNOWLEDGE, SKILLS, AND ABILITIESThe requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of Werner portfolio and business units.

Ability to communicate, educate and negotiate in a professional manner.

Ability to operate a PC, including iSeries, Excel, and Word.

Strong decision-making skills.EDUCATION AND EXPERIENCE

CDL preferred.

High school graduate or equivalent experience.

Three to five years transportation experience within the trucking industry preferred.

One to two years of customer service experience preferred. We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

By clicking “Submit” you are expressly consenting to our (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates (“Werner”) contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy.

All information collected will be handled and retained as explained in the Privacy Policy.

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FAQs About Driver Support Representative Jobs at Werner Enterprises

What is the work location for this position at Werner Enterprises?

This job at Werner Enterprises is located in Lithia Springs, Georgia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Werner Enterprises?

Employer has not shared pay details for this role.

What employment applies to this position at Werner Enterprises?

Werner Enterprises lists this role as a Full-time position.

What experience level is required for this role at Werner Enterprises?

Werner Enterprises is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Werner Enterprises?

You can apply for this role at Werner Enterprises either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.