Dual-Branded Sales Coordinator | Hyatt Place + Hyatt House | Ho'opili, HI

About the Role

We're looking for an organized, detail-oriented Sales Coordinator who brings professionalism, warmth, and aloha to everything they do. This role supports our sales team by coordinating leads, managing documentation, maintaining systems, and partnering across hotel departments to deliver seamless guest experiences.

If you enjoy keeping things running smoothly behind the scenes, love working with people, and are excited to use modern tools (including AI-enhanced systems) to work smarter - this role is for you.

Key Responsibilities

• Serve as the first point of contact for sales inquiries with professionalism and care

• Qualify and route leads to the Sales Manager

• Prepare and maintain sales documents (contracts, proposals, BEOs, resumes)

• Maintain accurate records in CRM/Delphi systems for Hyatt Place and Hyatt House

• Partner with Front Office, Revenue, and Operations to support group business

• Track deposits, billing deadlines, and payment compliance

• Support research, tele-prospecting, and proposal development using modern tools

Qualifications

• High school diploma or equivalent required; hospitality or college coursework preferred

• At least 1 year of experience in a hotel, office, or administrative support role

• Strong organization, attention to detail, and communication skills

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Familiarity with hotel sales systems (Delphi, PMS, CRM) preferred

• Comfortable using AI-assisted tools for research and workflow support

Why You'll Love It Here

• Be part of the first dual-branded Hyatt in Hawaiʻi

• Supportive team culture rooted in aloha and collaboration

• Career growth opportunities with Hyatt and PM Hotel Group

• Competitive pay, full benefits, and long-term development

PM Hotel Group is an Equal Opportunity Employer.