Overview
Schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Career Development
Job Description
Company Description
Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.
Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.
Job Description
- Take overall responsibility for hotel operations during the assigned shift and act as the management representative.
- Ensure smooth coordination between Front Office, Housekeeping, F&B, Engineering, Security and other operational departments.
- Monitor guest arrivals, departures, VIPs, special requests and overall guest experience.
- Handle guest complaints, service recovery and operational issues promptly and professionally.
- Conduct regular rounds of the hotel to ensure cleanliness, maintenance, safety and service standards are maintained.
- Monitor hotel standards and ensure compliance with company policies, SOPs and brand standards.
- Coordinate with HODs and department teams to resolve operational challenges and guest-related issues.
- Support Front Office operations, including room status, overbooking, room allocation and guest movement when required.
- Ensure effective shift handover with clear communication of pending issues, incidents and follow-ups.
- Monitor emergency situations and coordinate with Security and relevant departments to ensure appropriate response.
- Ensure all incidents, accidents, guest complaints and operational irregularities are properly recorded and reported.
- Monitor room readiness and coordinate with Housekeeping and Engineering to minimise operational delays.
- Ensure adherence to fire, health, safety and security standards throughout the hotel.
- Follow up on guest feedback and ensure corrective actions are implemented.
- Assist in training, coaching and motivating team members to maintain high service standards.
- Support management in implementing operational improvements and maintaining cost-conscious practices.
- Ensure proper handling and reporting of lost & found, guest property and other sensitive matters.
- Prepare and maintain relevant shift reports and operational records.
Qualifications
Additional Information
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FAQs About Duty Manager Jobs at Accor Hotels
What is the work location for this position at Accor Hotels?
This job at Accor Hotels is located in India, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Accor Hotels?
Employer has not shared pay details for this role.
What employment applies to this position at Accor Hotels?
Accor Hotels lists this role as a Full-time position.
What experience level is required for this role at Accor Hotels?
Accor Hotels is looking for a candidate with "Director" experience level.
What benefits are offered by Accor Hotels for this role?
Accor Hotels offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Accor Hotels?
You can apply for this role at Accor Hotels either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.