E-Commerce & Resale Specialist

Job Posting Title

E-Commerce & Resale Specialist

Agency

566 DEPARTMENT OF TOURISM AND RECREATION

Supervisory Organization

Administration Division

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

This position pays $17.92 per hour

Job Description

Basic Purpose

This Position is responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning purchases made on the OTRD online store. Responsibilities may include operating various types of telephone or shipping equipment, including online sales websites, printers, point-of-sale systems; issuing equipment, supplies; processing online orders for customers; and similar activities.

Typical Job Duties

• Processing all incoming orders from the online store.

• Review, process, and accept any needed changes to all incoming merchandise, performing quality control for all purchases. If changes are needed, this position will contact both the vendor and the ordering customer to ensure the appropriate order has been fulfilled.

• Maintain timelines of incoming orders and provide customers (both internal and external) with status updates.

• Ensure inventory database integrity and verify inventories for online store on a quarterly basis, at minimum.

• As OTRD implements new merchandise online, identify which products need updated and monitor sales of these products to keep a consistent record of inventory.

• Accept new inventory from the mailroom, unbox, and practice QA control on merchandise. Once received: update Lightspeed, print appropriate price labels, and deliver merchandise to the receiving location.

• Maintains the agency's online store by updating products, inventory, pricing, and processing orders.

• Follows oral and written instructions accurately to complete daily tasks, process online orders, and support store operations.

• Maintains effective working relationships with team members, customers, and vendors to ensure efficient service and positive customer experiences.

• Other duties as assigned.

Minimum Qualifications

• Must possess a valid Driver's License

• Minimum of one (1) year of experience in sales, merchandising, or reviewing business processes related to sales operations and product presentation.

Special Requirements

• Must be able to frequently stand, walk, bend, and lift or carry items weighing up to 25 pounds. Requires the ability to transport materials between office locations, operate a vehicle safely when needed, and perform routine office tasks such as sitting, typing, and using standard office equipment.

• Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency.

• Position may require statewide travel

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:

Agency Contact