Overview
Schedule
Full-time
Career level
Executive
Remote
On-site
Benefits
Career Development
Job Description
Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Minimum
- Effective communication skills
- Strong organizational skills
- Strong leadership skills
- Basic knowledge of computers
Desired
- High school diploma or equivalent
- Experience with and knowledge of Point of Sale (POS)
- Retail Experience
- Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
- Meet the demands of product flow and create schedules according to guidelines
- Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
- Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
- Train associates on all functions and duties of the order selector and customer attendant roles
- Lead team in the planning, implementation and execution of e-Commerce's initiatives
- Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
- Assist in the analysis and response to the competitive landscape
- Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
- Execute Best Practices to determine appropriate substitutions in the event of an out of stock
- Follow processes for streamlining collection of orders, products, checkouts and delivery
- Report inventory issues such as out of stock items to department heads in a timely manner
- Troubleshoot equipment and devices for e-Commence department
- Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
- Monitor and control expenses for the department
- Ensure preventative maintenance is being performed on all equipment in the department
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
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FAQs About E-Commerce/Dept Leader Jobs at Kroger
What is the work location for this position at Kroger?
This job at Kroger is located in West Jordan, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Kroger?
Employer has not shared pay details for this role.
What employment applies to this position at Kroger?
Kroger lists this role as a Full-time position.
What experience level is required for this role at Kroger?
Kroger is looking for a candidate with "Executive" experience level.
What benefits are offered by Kroger for this role?
Kroger offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Kroger?
You can apply for this role at Kroger either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.