Principal Consultant - AZ

Job Summary

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs), Administrative Service Organizations (ASOs), and Staffing Companies, to deliver world-class HR, Benefits and Payroll, to small and medium-sized businesses.

As part of the Managed Services Team, the Principal Consultant is responsible for implementing PrismHR software applications for new service provider customers and their SMB clients; managing day-to-day payroll processing, benefits administration, and other back office services; and leading a team of Product Specialists and Consultants to deliver an amazing experience to our Managed Services customers.

This is a unique opportunity to get in on the ground floor of this exciting new initiative for thecompany. This role will require a "startup mentality," with the flexibility and adaptability to rapid change, wear multiple hats, and be willing to do what it takes to ensure our customers are happy and successful with this new service offering.

Responsibilities

Back Office Service Delivery

• Manage the day-to-day activities for the Back Office team within Managed Services, including payroll processing, benefits administration, client implementation, and other related tasks
• Serve as a mentor and resource for our Consultants, Specialists, and Associate
• Develop best practices to improve efficiency and accuracy of payroll processes
• Ensure that payroll processing, reporting, and other deliverables are completed timely and accurately.

Implementation and Consulting

• Lead software implementations for new service providers / bureaus, including overall customer communications, project management, system configuration, testing and training
• Lead software implementations and training for our service providers' clients (SMBs
• Provide advanced/strategic consulting to clients, including Best Practices for using PrismHR software products.

Relationship Management

• Serve as primary point of contact and escalation for Managed Service customers
• Build and maintain customer relationships to ensure overall customer satisfaction and engagement
• Interact with clients by phone, email, and/or virtual meetings to diagnose and troubleshoot issues, and provide status updates and resolutions to reported issues
• Assist with pre-sale discovery and scoping

Team Leadership

• Build, maintain, and evolve the Managed Services team's business processes, documentation, and standard operating procedures (SOPs)
• Manage a team of Product Specialists and Consultants, and foster their professional development
• Help define individual and team goals around service delivery and operational effectiveness, and ensure achievement of KPIs and other objectives
• Participate in hiring process and performance reviews, and coach the team as needed

Qualifications

The ideal candidate will have much of the following experience and skills:

• Ability to manage multiple projects and client engagements independently
• Extensive knowledge of payroll, payroll accounting, benefits, and other HR operations
• Deep subject matter expertise in PrismHR software products, including one or more of our payroll platforms and/or other software modules
• Excellent listening, problem solving, and troubleshooting skills.
• Ability to communicate and present information effectively, with technical as well as non-technical audiences, and including senior executives
• Ability to handle tense and confrontational situations, using appropriate interpersonal styles and methods to reduce tension or conflict while instilling confidence.
• Experience managing teams, developing individual skills, and improving team performance
• Demonstrated ability to enhance processes, procedures, and documentation
• Capable of working under pressure and meeting concrete and sometimes tight deadlines
• Flexibility, adaptability, and a can-do attitude.