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Call Center Agent

Venture MarketingNashville, TN

$18 - $24 / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Compensation
$18-$24/hour
Benefits
Paid Vacation

Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Salary range: $18 - $24 per hour.

Responsibilities

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company's new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company's customer management policies

Requirements:

  • Experience in dealing with the public.
  • Excellent communication skills, including verbal with proper grammar.
  • Ability to work with others in a close manner.
  • Good computer skills.
  • Good multi-tasking skills.
  • Able to react effectively and calmly in emergencies.

Benefits:

  • Flexible training schedules
  • Paid time off

Automate your job search with Sonara.

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FAQs About Call Center Agent Jobs at Venture Marketing

What is the work location for this position at Venture Marketing?
This job at Venture Marketing is located in Nashville, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Venture Marketing?
Candidates can expect a pay range of $18–$24 per hour for this role.
What employment applies to this position at Venture Marketing?
Venture Marketing lists this role as a Full-time position.
What experience level is required for this role at Venture Marketing?
Venture Marketing is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Venture Marketing for this role?
Venture Marketing offers Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Venture Marketing?
You can apply for this role at Venture Marketing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.