Remote Customer Service Specialist

ForgeFitHartford, CT

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Job Description

Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full-Time

About ForgeFit

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.

About the Role

As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.

What You’ll Do

Respond to customer inquiries via phone, email, and chat with professionalism and care
Help customers with orders, shipping questions, product details, and troubleshooting
Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
Keep accurate records of customer interactions using CRM
Proactively follow up on customer needs and ensure satisfaction
Maintain up-to-date knowledge of ForgeFit’s product lines and service policies

What We’re Looking For

1+ years of experience in a customer service, support, or client-facing role
Strong communication and problem-solving skills
Ability to stay organized and manage multiple priorities
Comfortable using CRM or support tools
A positive attitude and genuine desire to help others
Interest in fitness or familiarity with gym equipment is a plus

What We Offer

Competitive hourly pay based on experience
Comprehensive benefits including health, dental, vision, 401k, and paid time off
100% remote work with a collaborative and supportive team
Ongoing training and opportunities for career growth
The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let’s build something powerful together.

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FAQs About Remote Customer Service Specialist Jobs at ForgeFit

What is the work location for this position at ForgeFit?

This job at ForgeFit is located in Hartford, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at ForgeFit?

Employer has not shared pay details for this role.

What employment applies to this position at ForgeFit?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at ForgeFit?

You can apply for this role at ForgeFit either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.