EAM Systems Analyst III

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

We are looking for an experienced EAM Systems Analyst III to join our team. In this role, you will support and enhance Enterprise Asset Management systems, including SAP IS-U and related applications. You will act as a liaison between business and IT, troubleshoot issues, and deliver solutions that drive operational efficiency and business value.

Key Responsibilities

• Provide solution architecture and application support for SAP IS-U Enterprise Asset Management, focusing on device management, construction, and service order management.
• Manage device master data, meter installations/configurations, meter read cycles, work order workflows, and mobility solutions.
• Debug and resolve SAP PM and DM issues using tables, function modules, BADIs, and other technical objects.
• Respond to service desk tickets and resolve issues within SLAs.
• Support software upgrades, perform impact analysis, design solutions, and conduct testing.
• Gather business requirements, document functional specifications, and collaborate with development teams.
• Develop compliance workflows and device management services.
• Create reports and perform ad hoc data analysis to support business needs.
• Participate in integration, regression, and upgrade testing; assist with user acceptance testing and performance tuning.
• Assist with disaster recovery and business continuity planning.
• Stay current with industry trends and SAP advancements.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 10 years of SAP application support and development experience.
• Expertise in SAP IS-U EAM, device management, and work management.
• Strong knowledge of SAP PM/DM objects and compliance workflows.
• Utility industry experience is required.

Essential Skills

• Excellent communication (oral and written).
• Strong problem-solving and analytical skills.
• Ability to work collaboratively in a team environment.

Work Environment & Physical Demands

• Primarily sedentary work with occasional standing and walking.
• Minimal travel (
• Inside office environment.

Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.

Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).

To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.