Eclipse Client Success Manager

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Eclipse Client Success Manager

Locations: Boston, MA / NYC, NY / Chicago, IL | Hybrid

Get To Know Us:

SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Your primary focus will be account management, with an emphasis on client retention for existing Eclipse clients and support of the existing Customer Success team.
• As part of a cross-functional team (Eclipse Client Service), you will gain exposure to various aspects of client interactions, including project work and day-to-day customer support.
• This role serves as an escalation point for clients throughout their product lifecycle.
• Responsibilities include conducting check-in calls, managing account changes, and collaborating with the Eclipse Client Service team to ensure a positive platform experience.
• You will act as the voice of the client, advocating for their needs internally.
• You will receive training and are expected to develop strong, hands-on product expertise.
• This position operates within a constantly evolving and complex ecosystem, offering significant opportunities to learn, grow, and deliver meaningful value to clients.

What You Will Bring:

• Bachelor's degree in Finance, Economics, Business, Accounting, or a related field
• 0-2 years of experience in financial services, client services, account management, or operations (internships included)
• Basic understanding of capital markets, hedge funds, and trade lifecycle processes (order entry, execution, allocation, settlement)
• Familiarity with Order Management Systems (OMS), trading platforms, or financial technology systems preferred
• Strong analytical and problem-solving skills with high attention to detail
• Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams
• Ability to manage multiple client requests and prioritize effectively in a fast-paced environment
• Proficiency in Microsoft Excel and other Microsoft Office applications
• Strong organizational skills and commitment to delivering high-quality client service

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions.

NY: Salary range for the position: 75000 USD to 90000 USD.