Ecommerce Customer Service Representative
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Overview
Job Description
PROLIGHTING, a leading online lighting supply company, is seeking a driven and passionate Customer Service Representative to join our team. We offer a wide range of innovative, high-quality lighting products to professionals in the trade, design & building industry along with end users. We pride ourselves on exceptional customer service, industry expertise, and delivering tailored solutions.
Job Duties Include:
- Answering customer service phone calls, live chats, and emails from customers and suppliers
- Following up with customers and suppliers via email, phone, and live chat
- Quoting inventory, lead-time, and pricing data to customers
- Working cross-functionally with sales, product, marketing, and operations teams
- Managing customer inquiries, resolving issues, and ensuring exceptional shopping experiences
- Creating/updating supplier POs
- Updating customer orders with tracking, backorders, etc.
- Order fulfillment, process drop shipments as needed
Requirements
Job Skills:
- Servant/hospitality mentality
- Ability to view every customer interaction as a sales opportunity
- Strong written and spoken communication skills (email, phone, chat)
- A positive attitude and positive voice
- Ability to manage multiple projects simultaneously
- Ability to remain calm and thrive while multi-tasking
- Knowledge of electrical/lighting/mechanics preferred but not required
- Knowledge of G Suite
- Experience with Microsoft Excel
- Experience with CRMs and e-commerce platforms
- Familiarity with Magento, Shipstation, Slack, Monday.com, Livechat Inc, Finale Inventory
Benefits
- Health Care Plan (Medical, Dental & Vision)
- 401K
- Paid Time Off (Vacation, Sick & Public Holidays)
Our Core Values:
- Desire to Grow
- Professionalism Always
- Understand the Customer’s Needs
- Attitude is Everything
- Be Vocal & Willing to Adapt
Why Join Us?
At PROLIGHTING, we value our team members and offer a comprehensive benefits package, including health insurance, retirement plans, and an employee discount. If you're looking for a dynamic and exciting work environment where you can contribute your skills and ideas, we invite you to join our team!
Here are a few reasons why you should consider joining us:
- Opportunity for Growth: As a mid-size e-commerce business, we offer a unique opportunity for personal and professional growth. You'll have the chance to take on new challenges, expand your skill set, and significantly impact the company's success.
- Collaborative Work Culture: We foster a collaborative work culture that values teamwork, open communication, and innovation.
- Entrepreneurial Environment: We embrace an entrepreneurial spirit and encourage our employees to think creatively, take ownership of their work, and explore new ideas.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
