eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C)

• Location: Redmond, WA (Onsite – 5 days/week)
• Employment Type: Long-Term Contract (W-2 Only)
• Work Authorization: U.S. Citizen or Green Card only (No sponsorship available)
• Compensation: Competitive, based on experience

OverviewWe are seeking a highly analytical and detail-oriented eCommerce Fraud Investigator / Analyst with hands-on experience in Order-to-Cash (O2C) fraud operations. This role is critical to protecting revenue, reducing risk, and ensuring the integrity of customer transactions across large-scale digital commerce platforms.You will work directly with fraud detection systems, transaction data, and operational workflows to identify suspicious activity, investigate fraud patterns, and take action to mitigate financial and operational risk. This is a hands-on role requiring real-world experience reviewing flagged transactions, validating customer orders, and resolving fraud-related issues across the full O2C lifecycle.Key ResponsibilitiesFraud Detection & Investigation• Review and analyze system-flagged orders and transactions for potential fraud indicators• Investigate suspicious activity across new orders, upgrades, returns, and cancellations• Validate customer identity, payment methods, and transaction legitimacy• Identify patterns of fraudulent behavior and escalate high-risk casesOrder-to-Cash (O2C) Risk Management

• Monitor and validate fraud risk across the full O2C lifecycle:
• Order placement and provisioning
• Payment processing and authorization
• Fulfillment and shipment
• Returns, refunds, and chargebacks
• Detect and resolve issues related to card data misuse, account takeovers, and return fraudOperational Execution
• Take immediate action on high-risk transactions (hold, cancel, escalate)
• Collaborate with internal teams (Customer Service, Billing, Finance, Risk) to resolve fraud cases
• Maintain accurate case documentation, audit trails, and investigation notes
• Ensure adherence to fraud prevention policies and compliance requirements
• Data Analysis & Continuous Improvement
• Analyze fraud trends and provide insights to improve detection rules
• Recommend enhancements to fraud tools, workflows, and controls
• Support reporting on fraud metrics, loss prevention, and operational efficiency

Required Skills & Experience

• 3+ years of experience in eCommerce Fraud Operations or Fraud Investigation
• Strong experience in Order-to-Cash (O2C) processes, including:
• Order validation
• Payment fraud detection
• Returns/refunds and chargebacks
• Hands-on experience reviewing system-flagged transactions and fraud alerts
• Experience working in high-volume environments (telecom, ISP, subscription services preferred)
• Strong understanding of:
  • Payment fraud (card-not-present, identity fraud, account takeover)
  • Fraud detection tools and case management systems
  • Ability to analyze data and make quick, risk-based decisions
  • Excellent attention to detail and investigative mindset
  • Strong communication and documentation skills

Preferred Experience

• Background in telecom or internet service providers (e.g., Comcast, Verizon, AT&T)
• Experience supporting hardware + service ordering environments
• Familiarity with fraud tools, CRM systems, or ticketing platforms
• Exposure to chargeback management and dispute resolution
• Experience working in fast-paced, high-growth digital commerce environments

Important Details

• Onsite Requirement: Redmond, WA – 5 days/week (no remote option)
• Work Authorization: U.S. Citizen or Green Card only
• Employment Type: Long-term contract (W-2 only, no C2C)
• Environment: Fast-paced, high-volume eCommerce platform

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