Education And Compliance - Call Center Agent

Call Center Agent (Education and Compliance) Job Summary

• Handle high-volume inbound calls for the Arizona Department of Revenue, providing Tier 1 support for Individual and Business tax compliance and general information.
• Simultaneously update and maintain taxpayer account information across multiple systems while communicating with customers.
• Educate taxpayers on current tax policies and guide them to appropriate online resources.
• Process payment arrangements and ensure thorough documentation of all actions taken on accounts.
• Collaborate with team members by participating in team engagement activities and consistently meeting performance expectations.
• Demonstrate strong soft skills, including multitasking, effective verbal and written communication, and creative problem-solving abilities.
• Maintain data accuracy and uphold a service-oriented, ethical approach in all customer interactions.
• Meet mandatory job requirements:
• At least one year in each of the last two positions within a fast-paced, national call center (finance, banking, insurance, or telecom).
• Must reside within one hour of Phoenix or Tucson, AZ and have a high school diploma or equivalent (Associate's or higher preferred).
• Proficiency in basic math.
• Adhere to remote work protocols: Attend in-person orientation in Phoenix, personally transport equipment, and ensure hardwired internet access.
• Comply with background checks including state/federal criminal, fingerprinting, and Arizona tax filing history.
• Preferred skill: Spanish-speaking candidates are highly desired.