Education Support Analyst

Education Support Analyst Location: Hauppauge, NY Salary: $45,000 – $55,000 Custom Computer Specialists (CCS), ranked the #1 Technical Consultant by Long Island Business News, has been helping clients throughout the New York metro area make technology simple and effective for decades. We deliver trusted solutions in network integration, support services, staffing, products, and consulting—and now we’re looking for motivated professionals to join our team. We are seeking an Education Support Analyst to join our Application Services team. This role is ideal for someone who is both technically savvy and customer service oriented, with a passion for supporting K-12 education systems. What You’ll Do: Serve as the main point of contact for K-12 clients using Infinite Campus student information system. Provide first-level support via phone and web portal, resolving or escalating issues as needed. Document and track all client incidents and service requests. Triage, prioritize, and manage multiple issues in a fast-paced environment. Keep clients informed on progress and ensure superior customer satisfaction. Maintain strong knowledge of current and new product features. What We’re Looking For: BA/BS degree or equivalent work experience. Previous customer support or service center experience. Familiarity with K-12 education systems; experience with Infinite Campus a strong plus. Comfortable using web-based tools, CRM systems, and PC applications. Strong communication skills, attention to detail, and ability to collaborate with a variety of personalities. HDI Support Certification is a plus. Why Join CCS: Be part of a company consistently recognized as a top IT services provider. Make a direct impact by helping schools run smoothly with technology that supports students and educators. Grow your career in a collaborative, supportive environment where your contributions matter. If you are dependable, solutions-focused, and excited to work in education technology, we’d love to hear from you. About Custom Computer Specialists: CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.