EFP - Manufacturing Customer Service Representative

Customer Service RepresentativeBishopville, SCJOB SUMMARYThe Customer Service Representative acts as a liaison between manufacturing operations and the customer to ensure accurate order processing, communication, and delivery coordination. This role supports daily customer service activities, maintains critical system data, and works closely with production, shipping, and internal teams to support customer satisfaction and operational efficiency. This position reports to the Operations Manager.DUTIES AND ESSENTIAL JOB FUNCTIONS

Receive, review, and process customer orders accurately and in a timely mannerMaintain customer, order, shipment, and system recordsCoordinate shipments and communicate with internal teams and external carriersCompile, maintain, and distribute reports and documentationCreate billing documentation including packing slips and related recordsSend and receive electronic customer data and EDI transactions as neededAssist with customer, item, and system setup within established processesMaintain accurate data within the company ERP/MRP systemCommunicate professionally with customers, production teams, shipping personnel, and managementSupport customer issue resolution and follow through on open itemsMaintain manufacturing supply inventory levels and create purchase orders as neededParticipate in monthly and year-end physical inventoriesMaintain and build relationships with suppliers and vendorsMaintain organized records, documentation, and work areasSupport backup customer service and administrative functions as assignedFollow company safety policies and perform duties in a safe mannerPerform other related duties as assigned

REQUIRED QUALIFICATIONS

High school diploma required; Associate degree in business management or accounting preferred

Two or more years of customer service, manufacturing office, purchasing, or inventory management experience preferredStrong verbal and written communication skillsAbility to maintain professionalism and strong working relationships with customers and team membersStrong attention to detail and organizational skillsTyping proficiency and accurate data entry skillsBasic computer proficiency including Microsoft Word, Excel, Outlook, and ERP/MRP systemsBasic math skills including addition, subtraction, multiplication, and divisionAbility to prioritize work and manage multiple tasks in a fast-paced environment

SKILLS AND COMPETENCIES

Strong problem-solving and analytical skillsHigh attention to detail and accuracyAbility to manage multiple priorities and meet deadlinesEffective communication and collaboration skillsSelf-motivated with the ability to work independently and as part of a teamAbility to work cross-functionally with vendors, suppliers, and internal teams

SAFETY REQUIREMENTS

Ability to sit for extended periods of timeFrequent use of hands and fingers for typing and computer workAbility to stand and walk occasionally throughout the workdayAbility to lift and carry up to 20 pounds occasionallyAbility to push and pull up to 10 pounds occasionally o Occasional stooping, bending, and reaching may be requiredStandard office and manufacturing environment exposure

Company OverviewAn industry leader in providing practical solutions to foam molding and fabrication, EFP has a diversified product offering and serves the pharmaceutical, biotech, medical, automotive, recreational vehicle, appliance, plumbing, consumer goods, and building and construction industries. The company is headquartered in Elkhart, Indiana and has manufacturing locations in Elkhart, Indiana, Decatur, Alabama, Nashville, Tennessee, and Evansville, Indiana.EFP can design, mold, fabricate and provide fulfillment capabilities, kitting, assembly, custom systems, and inventory management. Nashville is also home to the company's Temperature Solutions Center of Excellence.For more than 30 years, EFP, LLC has been owned by J.B. Poindexter & Co., Inc., a privately held, diversified manufacturing company with operating subsidiaries throughout North America. In addition to expanded foam products, these companies produce commercial van bodies, step vans, funeral coaches, limousines, pick-up truck bed enclosures and tonneau covers, and precision machined components. The size and strength of the Poindexter companies provides EFP with the leadership and resources to stay on the leading edge in today's market place. Because of this, EFP can provide our customers ground breaking packaging and component solutions.For more information about our company, access EFP's web site at www.efpcorp.com.EFP offers a competitive wage and comprehensive benefits. EFP's benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401(k) Plan with company contributions.EFP is an Equal Opportunity Employer.