EFT Operations Representative

Northwest Bancorp, Inc.Columbus, OH

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Overview

Schedule

Full-time

Career level

Senior-level

Job Description

Overview

The EFT Operations Representative is responsible for any duties within the EFT Department including data input, maintaining production reports, providing support to branch offices and customer inquiries by providing exceptional customer service.

Essential Functions

Assist Retail Offices and Customers with EFT questions and troubleshoot cardholder issues
Cultivate good work relationships with other departments
Provide excellent customer service and business unit support
Ensure total document and data integrity
Maintain knowledge of job specific debit card bank products and services
Input data into related bank systems, and into STAR Platform to order new debit cards or reissue exist debit cards
Perform debit card maintenance in the STAR platform per customer submitted requests through the branch or Customer Service
Maintain the integrity of related bank systems, production reports, and monthly, quarterly, and annual Touché reports
Ensure all performance standards are met
Interact as appropriate with all vendors and/or business partners
Operate equipment and perform routine maintenance
Partner with coworkers and other departments appropriately
Protect the security of all information appropriately
Recommend improvements to procedures
Attempt to exceed production expectations
Minimize departmental nonpayroll costs
Contribute to measurable goal sett and achievements
Ensure total quality of work performed
Recommend expense control measures, product, service, and delivery enhancements, and quality control enhancements
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment

Qualifications

High School Diploma or equivalent preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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FAQs About EFT Operations Representative Jobs at Northwest Bancorp, Inc.

What is the work location for this position at Northwest Bancorp, Inc.?

This job at Northwest Bancorp, Inc. is located in Columbus, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Northwest Bancorp, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Northwest Bancorp, Inc.?

Northwest Bancorp, Inc. lists this role as a Full-time position.

What experience level is required for this role at Northwest Bancorp, Inc.?

Northwest Bancorp, Inc. is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Northwest Bancorp, Inc.?

You can apply for this role at Northwest Bancorp, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.