EIT Engineering Team Lead

We are seeking an experienced EIT Engineering Team Lead to oversee the reliability, stability, and performance of our enterprise intelligence automation ecosystem. In this role, you will lead the team that provides the operational support of automation processes, ensuring rapid incident resolution, manage platform health, and drive continuous improvement across our automation landscape. The ideal candidate will demonstrate strong leadership, a commitment to business stakeholders, and a passion for continuous improvement in support of our mission. This position reports to the Application Manager and will be responsible for leading a team of RPA Developers and Business Analysts.

Required Skills and Experience:

• Hands‑on experience with RPA platform tools.
• Familiarity with ITSM tools such as ServiceNow, Jira, or Cherwell.
• Strong analytical, communication, and leadership skills.

Preferred Skills:

• Experience leading IT production support teams or IT operations teams
• RPA UiPath experience
• Agile Team Coach, Scrum Master, or Product Owner experience
• Intelligence automation experience
• Knowledge of Azure DevOps (ADO)

Notes:

• This is a fully remote role, but onsite interviews at our Chattanooga, TN headquarters will be required. Additionally, occasional travel to our Chattanooga, TN headquarters for meetings will be required throughout the year.
• Sponsorship is not available for this role.

Job Responsibilities

• Manages the day-to-day operations of a team with a focus on the maintenance and development of systems and supervising system modifications.
• Assigns, monitors, and reviews progress and accuracy of work. Provides staff management oversight including hiring, promoting, or making recommendations for staff. Conducts performance reviews and assessments, manages performance, engages in skills assessment, and promotes professional development of staff.
• Directs, motivates, and develops staff, maximizing their individual contribution, professional growth, and ability to function effectively with their colleagues as a team.
• Ensures adherence to policies, plans, objectives, budgets and staffing allocations.
• Manages and tracks team-level project details and serves as the technical subject matter expert and provides leadership during periods of transition.
• Employees may be required to participate in a weekly on-call rotation.

Job Qualifications

Education

• Bachelor's Degree in a Computer Sciences related field or equivalent work experience.

Experience

• 5 year- Experience with information technology concepts, application development and/or enterprise system maintenance methodology, terminology, and standards required
• 5 years – Systems maintenance and/or programming experience required 
• 3 year- Expert working knowledge of at least one programming language and/or one enterprise system in use at BCBST

Skills\Certifications

• Knowledge of information technology concepts, methodology, terminology, and standards.
• Proven Skill to develop and/or maintain an enterprise IT system
• Subject Matter Expertise (SME) in one or more enterprise IT systems
• Strong interpersonal and organizational skills
• Microsoft Office and email skills are required
• Adaptive to high pace and changing environment.
• Must be able to communicate effectively with both technical and non-technical co-workers.
• Must be willing to adjust schedule to plan and perform maintenance and upgrades outside of business hours and be part of an on-call rotation.

Number of Openings Available

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Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin,citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.