Electrical Assistant Service Manager

Company Overview

Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support—helping clients maximize building performance, energy efficiency, and equipment lifespan.

Position Summary

The Commercial Electrical Assistant Service Manager supports the Service Manager in overseeing daily service operations for commercial electrical projects. This role assists with scheduling, technician supervision, customer communication, quality control, and financial performance of the service department. The Assistant Service Manager helps ensure projects are completed safely, efficiently, and profitably while maintaining strong customer relationships and high service standards.

Key Responsibilities

• Assist in managing day-to-day operations of the commercial electrical service department

• Support scheduling and dispatching of service technicians to meet customer needs

• Provide technical guidance and problem-solving support to field technicians

• Review service tickets, job costs, and ensure accurate billing and documentation

• Monitor job performance to ensure quality, safety, and code compliance

• Assist in developing and maintaining customer relationships

• Participate in estimating small service projects and change orders

• Help manage inventory, tools, and service vehicles

• Ensure compliance with OSHA regulations and electrical safety standards

• Support recruitment, training, and performance management of service technicians

• Track service metrics, productivity, and departmental KPIs

Qualifications

• 5+ years of commercial electrical experience, with prior leadership or supervisory experience preferred

• Journeyman or Master Electrician license

• Strong knowledge of commercial electrical systems, NEC codes, and safety standards

• Experience in service operations, scheduling, and job cost management

• Ability to read and interpret blueprints, schematics, and technical documents

• Strong leadership, communication, and organizational skills

• Proficiency in service management or dispatch software preferred

• Ability to manage multiple priorities in a fast-paced environment

• Valid driver’s license with clean driving record

Benefits:

• Competitive salary based on experience.

• Health, dental, and vision insurance.

• Paid time off and holiday pay.

• Opportunities for professional development and certification assistance.

Equal Employment Opportunity:

Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.