(Eplan) Electrical System Support Engineer
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Overview
Schedule
Full-time
Education
Engineering (PE)
Career level
Senior-level
Remote
On-site
Compensation
$75,000-$85,000/year
Benefits
Career Development
Job Description
Efficient Engineering is when a PLAN becomes EPLANEPLAN Software & Services LLCprovides software and service solutions in the fields of electrical, automation, and mechatronics engineering. The company develops one of the world’s leading design software solutions for machine and panel builders. We continually evolve the business with help from our Marketing, Sales, and Professional Services Teams as we grow our presence in the North American Markets.Visit the ePlan Home PageCompensation: 75,000 – 85,000 – 95,000Location: Candidate must be located near Schaumburg, IL or Farmington Hills, MI Role: As a Technical Support Engineer, you are an essential team member willing to help serve our customers, analyze concerns, review optimal solutions based on our portfolio, and help guide our customers towards a positive technical experience in EPLAN solutions. The Technical Support Engineer will also look to share best practices and lessons learned through multiple channels. You will also interact with sales engineers and product specialists from our 2nd level team to solve complex problems. Key Responsibilities
- Provide technical product support to EPLAN customers, resolving software and application-related issues.
- Document, track, and manage support cases within the EPLAN Solution Center.
- Contribute technical knowledge and best practices to the EPLAN Knowledge Center for customers and colleagues.
- Collaborate closely with EPLAN Second Level Support to escalate and resolve complex technical issues.
- Maintain current knowledge of EPLAN products, updates, and industry developments.
- Support technical and sales teams with product expertise and customer-related inquiries.
- Identify potential sales and service opportunities while delivering customer support.
- Build and maintain positive customer relationships through responsive and professional communication.
- Ensure support activities comply with established processes, service standards, and response-time expectations.
- Educational background in Electrical Engineering or a related technical discipline.
- 1 to 2+ years of professional experience in engineering, automation technology, software, or related industries.
- Hands-on experience using CAD/CAE software for electrical design is preferred.
- Proficiency with networking concepts, Windows Server, Windows operating systems, and Microsoft Office applications.
- Strong verbal and written communication skills in English.
- Excellent interpersonal, networking, and customer relationship management skills.
- Strong business awareness with the ability to support customer needs while recognizing business opportunities.
- Ability to work effectively with regional sales teams, technical departments, and support organizations.
- Flexibility to participate in occasional weekend standby support coverage.
- Technical Support & Troubleshooting
- Customer Service Excellence
- EPLAN Software Support
- Electrical Engineering Fundamentals
- CAE/CAD Systems
- Windows Server & Windows OS
- Microsoft Office Suite
- Network Administration Fundamentals
- Case Management & Documentation
- Cross-Functional Collaboration
- Communication & Relationship Building
- Sales Opportunity Identification
- Knowledge Sharing & Training
- Problem Solving & Analytical Thinking
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.
This option is reserved for individuals who require accommodation due to a disability.
Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.
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FAQs About (Eplan) Electrical System Support Engineer Jobs at Rittal LLC
What is the work location for this position at Rittal LLC?
This job at Rittal LLC is located in Schaumburg, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Rittal LLC?
Candidates can expect a pay range of $75,000 and $85,000 per year.
What employment applies to this position at Rittal LLC?
Rittal LLC lists this role as a Full-time position.
What experience level is required for this role at Rittal LLC?
Rittal LLC is looking for a candidate with "Senior-level" experience level.
What education level is required for this job?
The education requirement for this position is Engineering (PE). Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Rittal LLC for this role?
Rittal LLC offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Rittal LLC?
You can apply for this role at Rittal LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.