Electronic Services Specialist

Description

SUMMARY OF DUTIES

Under general supervision, provides day-to-day administration of Electronic Services and ACH operations and disputes; additionally, assists the Deposit Operations manager in the daily deposit operations functions and operations.

ESSENTIAL FUNCTIONS

• Oversees, manages and continuously enhances the bank's suite of business Electronic Services; this includes, but is not limited to Cash Management, Remote Deposit Capture, One Day ACH, and Customer Payment Portal (CPP).
• Prepares all new Electronic Services contracts and addendums for changes to current contracts.
• Facilitates quarterly Electronic Services sales meetings.
• Responsible for setting up all new Electronic Services and assisting current customers.
• Ensures compliance with ACH guidelines and takes accountability to keep up to date with ACH rules and guidelines.
• Oversees yearly third-party ACH audit including the gathering of request items, meeting with the auditor, responding and resolving any exception items noted.
• Provides regular training and coaching to staff regarding all aspects of Electronic Services.
• Implements and manages Electronic Services and ACH policies.
• Process debit card and fraud disputes.
• Reconcile internal clearing accounts.
• Review and process daily balancing reports.
• Accept and process wire transfers.
• Perform ongoing Customer Information File maintenance
• Import and index documents into the company's document storage program.
• Process Fresh Start, unpostables, chargeback, overdrafts and correspondent bank account adjustments.
• Set-up new Remote Deposit Anywhere (RDA) users, and review and process RDA warnings and expectations.
• Answer and assist with overflow of customer service calls from the Contact Center.

OTHER FUNCTIONS

• Other duties assigned from time to time by COO.
• Familiar with and abides by all bank regulations including but not limited to BSA and OFAC.

WORKING CONDITIONS OF THE JOB

• Stationed at desk area 85% of working time. Travel for customer visits for Electronic Services sales calls, installations, and troubleshooting.
• No particular hazards on the job.
• No unusual physical exertion required.

Requirements

JOB QUALIFICATIONS

• AAP Certification
• High School education
• Ability to work independently.
• Must have superior customer service and sales abilities.
• Must be detail-oriented, accurate, and have good listening skills.
• Good interpersonal communication and computer skills: ability to operate standard office equipment such as computers and adding machines.
• Ability to retain confidential information.
• Professional appearance and manner are required for this customer contact position.

ADDITIONAL QUALIFICATIONS

• Minimum of 5 years retail banking and 2 years of ACH experience.
• Experience with Jack Henry 20/20 software suite of products