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Email Support Specialist

ADF Medical Services Inc.Chicago, IL
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Overview

Schedule
Flexible-schedule
Full-time
Part-time
Career level
Senior-level
Remote
Remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

📋 JOB OPENING — Email Support SpecialistADF Medical Services Inc.

We're hiring a detail-oriented and professional Email Support Specialist to handle patient and client communications through our email support channels. If you're a strong writer with excellent follow-through and a passion for helping people — this role is for you.

Role: Email Support Specialist

Department: Customer Support & Patient Services

Location: Fully Remote 🕐 Type: Full-Time / Part-Time

Requirements

What You'll Do:

  • Respond to patient and client email inquiries promptly and professionally
  • Provide accurate information on services, appointments, billing, and general support
  • Compose clear, empathetic, and well-structured email responses
  • Track and manage open email tickets to ensure timely resolution
  • Follow up with patients and clients to confirm issue resolution and satisfaction
  • Escalate complex or sensitive inquiries to the appropriate department
  • Document all email interactions accurately in our CRM and support systems
  • Maintain strict patient confidentiality in accordance with HIPAA guidelines

Benefits

What We Offer:

  • Competitive pay
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible scheduling options
  • Supportive team environment and ongoing coaching
  • Career growth opportunities within ADF Medical Services

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FAQs About Email Support Specialist Jobs at ADF Medical Services Inc.

What is the work location for this position at ADF Medical Services Inc.?
This job at ADF Medical Services Inc. is located in Chicago, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at ADF Medical Services Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at ADF Medical Services Inc.?
ADF Medical Services Inc. lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
  • Part-time
What experience level is required for this role at ADF Medical Services Inc.?
ADF Medical Services Inc. is looking for a candidate with "Senior-level" experience level.
Does ADF Medical Services Inc. allow remote work for this role?
Yes, this position at ADF Medical Services Inc. supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by ADF Medical Services Inc. for this role?
ADF Medical Services Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at ADF Medical Services Inc.?
You can apply for this role at ADF Medical Services Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.