EMC - Service - Field Supervisor

EMC MechanicalWest End, VA

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Overview

Schedule

Full-time

Career level

Senior-level

Job Description

Who We're Hiring:

EMC Mechanical Services is looking for a Service Field Supervisor to join our team! The Service Field Supervisor oversees daily field operations for the service division, ensuring technicians perform high-quality work, meet safety and compliance standards, and deliver excellent customer service. This role serves as the bridge between field technicians, dispatch, project managers, and clients-providing leadership, technical support, and accountability in day-to-day service activities.

Who We Are:

EMC Mechanical Services is the top choice for Commercial HVAC and Plumbing professionals in Richmond, VA! With over a century of experience, an excellent reputation, financial stability, and a growing client base, EMC Mechanical Services is the company of choice. Servicing Richmond since 1994, EMC offers employees more than just benefits, including work-life balance, paid training, apprenticeships, wellness programs, and more. Apply now to join an organization rooted in the purpose of Installing Confidence.

What You'll Do:

Field Supervision & Leadership

Lead, coach, and develop service technicians to improve technical ability, customer relations, and efficiency.
Oversee daily schedules, assignments, and dispatch coordination to ensure timely response to service calls.
Perform regular site visits to monitor workmanship, quality control, and safety compliance.

Customer Service & Communication

Act as the primary point of contact for clients during service operations.
Resolve on-site issues, complaints, or escalations promptly and professionally.
Ensure technicians deliver work that meets or exceeds customer expectations.

Operational Oversight

Review work orders, job tickets, and service reports for accuracy and completeness.
Track labor hours, productivity, and job costs; provide feedback to improve efficiency.
Ensure company vehicles, tools, and equipment are properly maintained and utilized.

Safety & Compliance

Enforce OSHA, state, and company safety standards on all service sites.
Conduct safety talks and verify PPE and safe work practices are in use.
Document and report incidents, near misses, and corrective actions.

Administrative Duties

Report daily on technician performance, completed jobs, and issues encountered.
Support workforce planning by recommending manpower needs, training, or cross-coverage.
Collaborate with dispatch and service managers on scheduling, billing, and project handoff.

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FAQs About EMC - Service - Field Supervisor Jobs at EMC Mechanical

What is the work location for this position at EMC Mechanical?

This job at EMC Mechanical is located in West End, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at EMC Mechanical?

Employer has not shared pay details for this role.

What employment applies to this position at EMC Mechanical?

EMC Mechanical lists this role as a Full-time position.

What experience level is required for this role at EMC Mechanical?

EMC Mechanical is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at EMC Mechanical?

You can apply for this role at EMC Mechanical either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.