Emergency Assistance Case Manager

About UsThe Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."Everything we do is guided by our core values: Respect, Integrity, Innovation, and Compassion, and by our Gold Standard of service. We believe every person who walks through our doors deserves to be treated with the same care, dignity, and respect as you'd want for your own family, whether they're picking up groceries or asking for help with something much harder. We're looking for someone who doesn't just agree with these values, but lives them out in how they treat every neighbor they serve.About the RoleAs an Emergency Assistance Case Manager, you'll be the first friendly face and first point of connection for community members walking through our doors, often on one of the hardest days of their week. You'll listen, assess what someone needs, and connect them to the right support quickly and with compassion, whether that's food, housing, healthcare, benefits, or employment resources. This role moves fast and matters deeply. You won't just be processing intakes. You'll be building the relationships, inside our programs and across the community, that make sure every neighbor who walks in gets connected to real help.Typical schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. On weeks with a scheduled Pop Up & Give event, staff work a half day Friday and a Saturday shift instead of the standard Friday, or another adjusted day as approved by their supervisor. This occurs approximately 6 times per year.What You'll DoBe the welcoming first point of contact for walk in, phone, and referred community members

Conduct brief, compassionate intake conversations to understand immediate needs

Connect community members to the right internal programs and trusted external partners

Help with applications for benefits, identification, and other essential paperwork

Follow up to make sure the connection actually worked, and identify what else someone might need

Build strong relationships with community partners so referrals are fast and reliable

Step in with crisis support and connect people to emergency services when needed

Represent The Just One Project at community events and outreach, including 6 Saturday Pop Up & Give events per year

Keep accurate, timely records of every connection made

What You BringAssociate's degree in Social Work, Human Services, or a related field required, Bachelor's preferred, or equivalent experience3+ years in nonprofit, human services, or a customer facing role, providing emergency supportive services

Fluency in English and SpanishA valid, unrestricted Nevada driver's license and reliable local travel between sites and partner locations

Ability to obtain a Nevada Food Handler Safety Training Card within 30 days of hireA client centered, trauma informed approach and genuine care for people from all walks of life

Comfort in a busy, fast moving, high traffic environmentA genuine connection to our mission and a commitment to living out our core values of Respect, Integrity, Innovation, and Compassion in your daily work

Compensation and Benefits$23.00 to $25.00 per hour, based on experience. As a Staff Tier team member, you'll also receive:Health, Dental, and Vision coverage

Additional insurance options including Life Insurance, AD&D, Critical Illness, Accident Insurance, Short and Long Term Disability, and Pet Insurance401k retirement plan with 3% employer match

Paid Time Off, accrued from your start date2 floating holidays

Birthday PayBereavement pay8 weeks of paid parental leave

Over 6 weeks of paid holiday time off per year

The Just One Project is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected characteristic.Employment is contingent upon successful completion of a criminal background check, drug screening, motor vehicle report, employment verification, and reference checks, as permitted by law.