Emergency Response Coordinator

Fortify CompaniesColumbus, OH

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Job Description

About Us

Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards. As part of Fortify Companies, we are part of something bigger: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.

Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.

About the Role

When a fire starts at 2 AM or a pipe bursts on a Sunday, a homeowner does not call a contractor. They call someone who can make it right. As an Emergency Response Coordinator at Insurcomm, you are that person.

This is a field-based role where no two days look the same. You will respond to emergency leads across your assigned territory, show up on-site, and be the first face a family or business sees during one of the most stressful moments of their lives. You will listen, explain what comes next, and close the agreement that gets our team working. Then you hand off to a project team that carries the job through to the final walkthrough.

This role is on-call 24/7. It is not for everyone. But if you are motivated by helping people, comfortable in high-pressure situations, and driven by results, it is a genuinely rewarding way to work.

What You Will Do

Respond to emergency calls and show up on-site for property owners impacted by fire, water, mold, or storm damageProvide immediate support, clear communication, and a calm presence to people having one of the worst days of their lives

Explain Insurcomm services and close signed agreements at point of contactCoordinate with internal crews and project managers to ensure a smooth handoff from emergency response to restoration

Build relationships with insurance agents, adjusters, property managers, and first responder networks in your territoryMonitor lead sources and community channels so you can be on-site fast when an emergency happens

Support marketing and community outreach in your territory when not actively on a responseStay current on required IICRC certifications and Insurcomm training programs

Requirements

What You Bring

We are looking for 4 to 6 years of experience in any of the following, or a combination:

Restoration or property services — mitigation, construction, ERC, or project coordinationMilitary, fire service, EMS, law enforcement, or emergency dispatching

Sales and customer service in a field or high-contact environmentInsurance or property management

Beyond background, we are looking for specific qualities:

You stay calm when things are chaotic. Property owners in crisis need someone steady.You are a people person. Building trust quickly is what this job runs on.

You are self-motivated. Your territory, your schedule, your results.You close. Empathy matters, and so does the ability to get to yes.

You are organized. Managing multiple leads, contacts, and handoffs requires it.A high school diploma is required; an associate's degree or related certification is a plus.

You Will Thrive Here If You Are...

Energized by helping people through hard situations, not just completing transactionsComfortable being on call and working a schedule that shifts around real emergencies

Attracted to compensation that rewards your effort directlyInterested in building a career in restoration, property services, or emergency management

Connected in your local community, or ready to build those relationships

Benefits

What We Offer

A role with real impact — you help people through some of the hardest moments of their lives

Competitive base salary with performance incentives tied to closed jobs and revenueComprehensive health, dental, and vision coverage

401(k) with company matchGenerous PTO and 9 paid holidays

Company vehicle or vehicle allowancePaid training and IICRC certification support

The stability of a 30-year-old company with the energy of a growing national brandCareer growth across multiple companies and markets under the Fortify umbrella

A team that values plain talk, hard work, and doing right by our customers

Our Brand Values

Safety first, always

Showing up with a service heartBringing the energy

Predictability in the unpredictableDriving success together

Ready to Join Us?

We are building the future of property protection, and every market starts with people like you: someone who shows up, earns trust fast, and helps a family or business move forward when things fall apart. If you lead with empathy, close with confidence, and want work that actually matters, we want to hear from you.

Equal Opportunity Employer

Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Emergency Response Coordinator Jobs at Fortify Companies

What is the work location for this position at Fortify Companies?

This job at Fortify Companies is located in Columbus, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Fortify Companies?

Employer has not shared pay details for this role.

What employment applies to this position at Fortify Companies?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Fortify Companies?

You can apply for this role at Fortify Companies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.