Emergency Room Communication Specialist - New River Valley Medical Center

Employment Status:

Full time

Shift:

Day (United States of America)

Facility:

2900 Lamb Cir- Christiansburg

Requisition Number:

R159989 Emergency Room Communication Specialist- New River Valley Medical Center- FT (Open)

How You’ll Help Transform Healthcare:

The Emergency Room Communication/MedCom Specialist coordinates the Emergency department communications through telephone and/or radio call intake.

After orientation, successful candidate will work three 12-hour shifts per week including every other weekend and rotating holiday requirements.

• Communicates and collaborates to facilitate efficient and timely emergency medical services (EMS) assignments to ensure quality patient care and customer service.

• Receives and sends communications via telephone, fax, intranet, and radio. Prioritizes incoming calls according to emergency or non-emergency nature.

• Records information in communication tracking system. Enters bed request in tele tracking and updates status changes. Communicates with other stakeholders to make decisions on patient placement and to determine interventions required.

• Relays any information to leader, passing medical care information and instructions back to in bound EMS agencies based on protocols or direct physician orders.

• Facilitates communications between staff and other outside entities pertinent to patient care. Monitors pending communications and requests.

• Distributes communication devices for use during the shifts to physicians and staff.

• Communicates with leadership throughout the day.

• Maintains EMS drug box inventory and oversees the trading out of used or expired drug boxes.

• Participates in performance improvement projects.

What We Require:

Education: High school graduate or GED.Experience: medical terminology.Licensure/certification: None, but prior EMT or 911 dispatch experience is preferred.Other Minimum Qualifications: Effective interpersonal, communication, and teamworking skills required. Basic skills in computer/typing, Windows applications. Must demonstrate ability to function independently.

Recruiter:

JAMIE RATLIFF

Recruiter Email:

jsratliff@carilionclinic.org

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color,  religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive.  That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.

When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training