Emergency Services Manager / Stroke Program Coordinator

Hours of Job

• Full Time, Salaried - 1st Shift, some flexibility required
• Occasional weekends or holidays may be required.

Duties and Key Responsibilities

• Provides management support and oversight to the day to day operations of Emergency Services and Urgent Care to ensure quality of care provided.
• Supports ED Medical Director and EMS Coordinator to oversight EMS and ambulance services.
• Responsible for reviewing, maintaining, and developing policies and procedures, maintaining forms and documents and ensuring key processes are carried out consistently and according to policy.
• Identifies and participates in establishment and implementation of quality improvement activities.
• Provides management support and oversight to ensure patient satisfaction.
• Ensures state and regulatory agency standards and DNV NIAHO requirements are met to ensure compliance.
• Demonstrates knowledge of current stroke guidelines, organizational stroke protocols, and oversights the Acute Stroke Ready Program and Stroke Program Committee.
• Develops and achieves agreed upon goals and objectives.
• Directs and oversees proper allocation and use of resources including employees, space, equipment and other resources within the assigned units, activities, and/or projects.
• Evaluates  and analyzes operational issues/work process to recommend (and implement) opportunities for improvement.
• Identifies and acts upon opportunities to build accountability and teamwork.
• Identifies, drives, and monitors recruitment and retention activities. Fosters positive work environments.
• a Maintains positive physician relations by being responsive to their needs and concerns and to achieve optimal clinical outcomes.
• Facilitates engagement of medical staff with best practices and evidence-based care.
• Networks and collaborates with others to coordinate and avoid duplication of efforts through teamwork.
• Demonstrates the ability to respond to changing circumstances to maximize opportunities and address problems.
• Demonstrates positive interpersonal relations with others in the accomplishment of hospital goals and shares information appropriately and in a timely manner.
• Participates and serves on professional / civic service organizations /committees and maintains professional growth and development to keep abreast of latest trends in field of expertise.
• Acts as a visionary by taking a pro-active leadership role in being creative and resourceful in recommending new ideas/suggestions.
• Facilitates the ED/Family Practice Medical Staff Department Committee.
• Consistently meets or exceeds the GLHS’s Core and Leadership Competencies.

Requirements

• Excellent written and verbal communication, management, and organizational skills.
• Ability to multitask, prioritize tasks, and lead a team.
• Strong computer literacy and a comprehensive knowledge of all Microsoft Office and multi-dimensional data bases.

Education/Certifications

• Graduate from an accredited school of nursing. Bachelor’s degree in nursing, Health Care Administration, Allied Health, or Business Administration from an accredited school required within 2 years of hire.
• Registered Nurse with current Ohio licensure.

Experience

• Clinical experience and previous management in hospital/healthcare environment.
• Required to have 8 hours of stroke education annually. Must complete required Heart Failure education annually.

Grand Lake Health System provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GLHS complies with applicable state and local laws governing nondiscrimination in employment in all of our locations. In addition, Grand Lake Health System is an At-Will Employment employer.