Emergency Services Production Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Professionally represent the Paul Davis principles of honesty and integrity (the Vision, Mission, Values) and always reinforce the company's culture
• Interact with management to ensure solutions are being thoroughly implemented and seen through to completion
• Able to effectively communicate with customers, adjusters, and sub-contractors to answer questions and set expectations
• To follow the Core Processes of the Emergency Division in a timely and productive manner
• Ensure that the work is performed in the most productive manner to meet specific budgets
• To track revenue and costs of each project and provide opportunities for lessons learned to continue growth and improvement of
• Must be proficient in the utilization of applicable tools, drying & deodorization equipment and specialty equipment
• Able to document a job correctly with notes and photo's in job management software (RMS), including but not limited to:

Work Authorizations

24-hour Reports

MICA Documents

Scope Sheet

Asbestos & Lead Documents

Customer Expectations/Reviews Packout and Packback Documents Total Loss Reports

Certificates of Completion/Satisfaction Customer Satisfaction survey

• Work a Centralized Estimator to review and approve preliminary estimates/estimates, dry log and inventory reports as requested by Adjusters/Carrier and per Third Party Administrator SLA's (Standard Level Agreements) guidelines and timelines in a timely and efficient manner
• Able to negotiate with Adjuster to reach an agreed upon scope and price of contracted services
• Timely collection of payments and closing of jobs
• Able to clearly define and write work orders stating the scope of work and production goal
• To regularly uphold and be accountable to all safety standards and regulations of the company
• Consistently deliver extra-ordinary customer service to all external and internal customers
• Must maintain a high standard of PDR Brand excellence and uphold team compliance in regard to uniform and vehicle maintenance policies

REQUIREMENT/QUALIFICATIONS

• Must have a strong desire to serve and help others become the best they can be.
• Able to lead, manage and hold people accountable
• Willing to be trainable, coachable and receive regular feedback from the Director of Emergency Services
• Adaptability and flexibility to work in challenging environments, able to work with customers with a high level of empathy
• Assertive, self-directed, and motivated
• Personal accountability relating to the degree of thoroughness and quality of work produced
• Must be a fast-paced, able to manage several tasks with accuracy and work well with others
• 6+ years of industry experience in structure and personal property restoration including but not limited to: mold remediation, biohazard cleanups, large loss and commercial claims.
• Knowledge, understanding and certifications in the restoration of property structure and personal items accordingly to IICRC and industry standards
• Experience in handling the restoration of property damage insurance claims
• Able to use Xactimate to write estimates and Xactware to provide notes and documents to Carriers
• Able to regularly work in difficult environments, all types of conditions and weather as needed
• Able to be in full PPE as needed
• Able to work in confined spaces as needed
• Able to work in a productive, organized, and professional manner
• Able to work 40+ hours per week with after-hours and/or weekend emergency inspections as needed
• Able to fulfill the responsibility of the on-call "warm transfer" position for 1 week and as scheduled.
• Able to be on time to work each day an maintain a strong, consistent work attendance record
• Good verbal and written communication skills
• Able to pass a criminal background verification and must be insurable to drive company vehicles
• Able to lift 50+ lbs.

Team Compensation and Benefits:

• Ongoing Leadership Development Program and industry events
• One on One mentorship
• Three months of structured training to learn the Paul Davis Way
• Access to Paul Davis University and regular training opportunities
• Cell phone and computer provided by company
• Company vehicle and/or gas reimbursement
• PTO and sick days with flexible schedule
• Base commission on projects completed. Our current Managers yearly pay range from $50,000 to $100,000 depending on their production. No limit to earning potential.

We are looking forward to hearing from you!