Employee And Labor Relations Specialist

SUMMARY

The Employee and Labor Relations Specialist serves as the initial contact and liaison for intake and assessment of employee concerns, investigations, grievances, and performance improvement. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another.

RESPONSIBILITIES

• Manages employee and labor relations inquiries related to policies, procedures, and collective bargaining agreements; refers complex matters to appropriate HR Business Partner.
• Conducts interviews and gathers information for employee relations matters such as harassment allegations, work complaints, investigations, counseling, grievances, compliance investigations, social media investigations, terminations, or other concerns; informs appropriate HR staff when additional investigation is required and recommends solutions to HRBPs, including possible corrective action and/or termination based on legal risk factors to the organization.
• Ensures relevant documentation is completed and maintained.
• Assists with reductions in force and union bumping process during reorganizations.
• Consults and provides guidance to managers to effectively manage and improve the performance of their staff and teams and build better self-sufficiency including:
• Reviewing performance improvement documentation
• Witnessing counseling meetings as needed
• Providing termination and unemployment claim support as needed
• Manages grievance procedures in partnership with HRBP.
• Acts as a resource for managers to escalate HR issues; partners with HRSC to effectively resolve issues in a timely manner.
• Serves as a liaison between Centers of Excellence and supported business units.
• Assists with recordkeeping related to corrective actions, grievances, terminations, transfers with tracking systems.
• Maintains knowledge and understanding of laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources.
• Assists with preparation of and provides input in the development of policies, procedures, documents, reports, and labor agreements.
• Assists with the preparation of documents and records required for contract negotiations, meetings, and negotiations with employee and labor organizations.
• Reviews talent data in Power BI including exit interview data and shares themes with HRBP.
• Facilitates the review of reasonable accommodations and interactive process, escalates LOA issues, ensuring appropriate resources are engaged.
• Engages and consults with internal legal counsel as appropriate based on potential legal risk factors to the organization.
• Facilitates training sessions related to assigned programs as needed.
• Identifies patterns (behavioral, policy abuse, metrics) and shares insights with HRBPs that will help drive organizational change.
• Maintains effective communication and positive relationships with managers to promote positive customer satisfaction.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor's degree in human resources, Labor Relations, Business, or related field preferred; or equivalent work experience.
• PHR/SPHR certification preferred.
• Minimum of three years of experience in a role that involves regular engagement with employees and all levels of management.
• Strong background in communication, resolving workplace issues, problem-solving, analytical thinking, and multitasking in a fast-paced environment.
• Demonstrates a collaborative approach, business acumen, problem solving, negotiation, conflict management/resolution skills.
• Ability to influence multiple layers of management.
• Experience should demonstrate effective interpersonal skills, cultural competence, and agility.
• Ability to work in an environment that includes complex issues that contain emotional components and time-sensitive situations while balancing multiple tasks with varying levels of priority.
• Excellent verbal and written communication skills and relationship-building skills.
• Thorough understanding of laws, regulations, and guidelines related to HR and contract.

SUPERVISION

None

PAY RANGE

$64,480.00 - $106,412.80

LOCATION

Corporate Headquarters- 15 LaSalle Square Providence, Rhode Island 02903

WORK TYPE

8:00 am- 5:00 pm

WORK SHIFT

Day

DAILY HOURS

8 hours

DRIVING REQUIRED

No

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.