Employee Benefits Account Manager

What You'll Do

As an Account Manager II, you'll manage day-to-day service responsibilities for employee benefits clients while acting as a knowledgeable, dependable partner throughout the client service cycle.

Client Relationship & Service Management

• Independently manage a book of fully insured and level-funded employee benefits clients (generally 2-100 enrolled employees)
• Serve as the primary day-to-day contact for assigned accounts, ensuring strong relationships and client satisfaction
• Lead renewals, annual reviews, and ongoing plan support, including claims, billing, enrollment, and service issues
• Present renewal data, plan comparisons, and market analysis to clients in partnership with the consultant
• Manage implementations and carrier changes from start to finish

Collaboration & Team Support

• Attend client meetings (including in-person meetings) alongside consultants as needed
• Mentor and support Account Manager I team members
• Work closely with consultants, carriers, and internal teams to ensure a seamless client experience
• Actively participate in team meetings, carrier meetings, and internal collaboration

Technical Expertise & Process Excellence

• Prepare RFPs, presentations, and other client-facing materials as needed
• Provide guidance on applicable state and federal regulations impacting benefit plans
• Maintain accurate documentation and data entry in R&R's agency management systems
• Create and maintain tracking tools to meet deadlines and service expectations
• Stay current on industry trends, products, and regulatory changes

What We're Looking For

Experience & Qualifications

• Minimum of two (2) years of experience working in Employee Benefits account management or similar role
• Employee Benefits experience required, preferably within an insurance agency or brokerage environment.
• Active Life & Health insurance license (or ability to obtain within 90 days of hire)
• Associate degree or equivalent work experience required

Skills & Attributes

• Strong client-facing communication skills, both written and verbal
• Ability to manage multiple priorities in a fast-paced environment with attention to detail
• Solid working knowledge of Microsoft; experience with agency management systems a plus
• Proven ability to work independently while collaborating effectively within a team
• Strong customer service mindset with a proactive, problem-solving approach
• High ethical standards and accountability aligned with R&R values
• Desire to continuously learn and grow within the employee benefits field

Why Join Us

R&R Insurance is a place where talented service professionals build long-term careers. As a fiercely independent, family-led agency, our priorities are simple: clients first, employees always, and growth that benefits both.

Here's what makes R&R a great place to build your future:

• Independence that puts people first - No private equity, no Wall Street pressure, no short-term thinking
• Supportive leadership that invests in your development
• Best-in-class benefits, including a 37.5-hour workweek and Flex scheduling after 60 days
• Award-winning culture where teamwork, integrity, and innovation thrive
• Real opportunities to grow, with leaders who promote from within

If you're ready to be a trusted partner to clients, contribute to a high-performing Benefits team, and continue building your career at an independent agency that invests in its people, we'd love to talk.